[P203S0953] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: No funding

Course Synopsis:

Course Outline

In one of the CEA newsletters, Landlord-Tenant disputes are the most common forms of disputes. In such cases, both parties may try to look for a 3rd party to mediate – often clients will turn to the property agents who handled the rental transactions. Real estate salespersons will understand the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :
1. Understand Deposit matters
2. Assess & Differentiate liability of repairs
3. Discuss possible solutions & advice the tenant and/or a landlord in tenancy disputes
4. Handover for Rent Proposed Documentation
5. Managing Early Termination of Tenancy
6. Steps of Approach to handle such situations

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Know the Inside-Out of HDB Transactions

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes

After the session, learners will understand and able to communicate with HDB clients on: –

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

This Generic CPD aims to equip salespersons with the must-knows and how to avoid pitfalls when assisting clients with HDB resale case submission through HDB New portal – MY FLAT DASHBOARD wef 9^th May 2023. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies. This enables the learners to understand the basic rules and regulations of HDB. For salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Trainer Profile

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Fundamental Knowledge in HDB Financial Planning

Generic Category: Decision Making (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: -

After the session, learners will understand and able to communicate with HDB clients on: -

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

An in-depth session that makes complex HDB policies, financial and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing HDB financial planning using real life HDB Resale as case studies. This Generic CPD is the fundamental start with step by step in preparing salespersons to serve clients for selling & buying of HDB flats.

1) Resale Process of HDB Sellers & Buyers (wef 9^th May 2023)

2) Calculations for HDB Sale & Purchase

3) CPF matters for HDB Resale Cases

4) Case Studies for various scenarios

5) Timeline when handling HDB cases for Normal / Contra / Bridging loan

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee's Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Course Synopsis:

This seminar will cover: –

• Planning Concepts.
• Landscape of Singapore Before Concept Plan.
• Introduction to Concept Plan
• Read and look out for important information in Master Plan
• Case Study – Misrepresentation of Master Plan
• Past & Future Development of Singapore Landscape
• Property Prices

Expected Learning Outcome:

• Introduction of Concept Plan.
• Understand Master Plan & the planning framework set by Urban Redevelopment Authority (URA).
• Learn how to read Master Plan and apply correctly to avoid misrepresentation through the case studies.
• Study the Master Plan and its impact on property transactions.
• Understand the Master Plan and its future development of Singapore. Both past and present.

About the Trainer

Harold Tan

Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan has over 35 years of experience in real estate covering both the public and private sectors. He started his career as a valuer in Jurong Town Corporation (JTC) and became JTC’s first Overseas Merit Scholar, where he learned about Strategic Marketing and Professional Personal Selling while doing his MBA in the USA.

When he returned, Harold was assigned to market the Singapore Science Park and was promoted to become the first GM of TechParks Pte LTD which eventually became Ascendas. Over the years, he has taken on senior positions in investment, real estate development as well as international consultancy companies (Jones Lang LaSalle) where he had to market and “sell” ideas, new products and services to corporates such as GIC, Hong Kong Land, Goldman Sachs, Capitaland, ING Real Estate, Prada, Sephora, Body Shop etc.

He walks the talk and continues to use the selling techniques in this class to convince clients – individuals and institutions – to adopt new ideas, paradigm shifts and repositioning of brands and products to meet their business objectives. This is a programme based on tried and tested business principles and a sound understanding of human behaviors and decision-making that will open your mind to a better understanding of how people “buy” into your ideas, products and services.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Course Synopsis:

Property purchases and leases involve substantial amounts of money.  To make an informed and wise decision, real estate salespersons can help clients make decisions by showing them the market yield for such properties.  When dealing with companies and business people (particularly for commercial and industrial transactions), companies calculate various rates of return for owning property.

What is gross yield versus net yield? How is rate of return calculated?  What is the difference between ROE (Return on Equity) versus ROI (Return on Investment)?  What is IRR (Internal Rate of Return) and NPV (Net Present Value)?  How are they used? Why are they important to property investors and purchasers?

This CPD module is an introductory module which provide the essentials about these financial indicators used in real estate.  It explains how these numbers are derived, how to use them and what are the limitations of each type of indicator.

This course is intended for people who do not have a background knowledge of real estate financial indicators.  It is an essential core topic that all real estate salespersons should know because every buyer needs to know the market yield of his property versus its bank loan interest rate to determine whether he is in negative gearing before making the decision to purchase.  Other than yield, the other measures are useful tools for salespersons to help companies assess the financial attractiveness of the properties that they are considering before committing to buying or selling them.

Course Objective(s):

The objective of this course is to train real estate salespersons in the key financial indicators that are used in real estate so that they develop competency in understanding and using them in real estate transactions.  These indicators are: –

1. Gross Yield
2. Net Yield
3. Average Rate of Return (ARR)
4. Return on Investment (ROI)
5. Return on Equity (ROE)
6. Payback Period
7. Internal Rate of Return (IRR)
8. Net Present Value (NPV)

Learning Outcome(s):

After the course, participants should understand and be able to calculate: –

1. Gross Yield
2. Net Yield
3. Average Rate of Return (ARR)
4. Return on Investment (ROI)
5. Return on Equity (ROE)
6. Payback Period
7. Internal Rate of Return (IRR)
8. Net Present Value (NPV)

•   To appreciate the advantages and limitations of each type of measure.
•   To appreciate how these measures are used to assess the financial performance of properties.

ABOUT THE TRAINER

Harold Tan

Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan is the Director of Real Estate Advisory at VestAsia Group. He advises companies on all aspects of property development and helps them prepare to set up real estate fund management and REITs.  He has experience in computing and using the various financial indicators in real estate for feaseability studies in his advisory for work for various companies such as Capitaland, Keppel Land, Frasers Centrepoint, Noel International, ING Real Estate and GIC.

He has over 35 years of experience in the real estate industry spanning the mixed-use commercial developments, shopping mall developments, hospitality (serviced apartments), hi-tech business parks and mega integrated townships. His experience covers all the sectors of the property market – residential, retail, office, industrial and hospitality. He provides real estate advice, development and investment strategies for property developers and investors in the Asia-Pacific region.

 Harold was previously a professor at the National University of Singapore. He taught classes in real estate market analysis, investments & developments, urban planning and business ethics for postgraduate and undergraduate students.  In addition, he conducted customized programs for corporations such as Capitaland, Colliers International, Jones Lang LaSalle, and the Temasek Wealth Management Institute. He was conferred the NUS Teaching Excellence Award by the university.  He continues to teach by way of conducting training programmes for management staff and high-level executive programmes and is a sought-after trainer for professional managers. He has taught at Dubai Real Estate Institute, Asian Institute of Management and the International Council of Shopping Centers.

Prior to teaching at the university, Harold spent many years in senior management positions in various companies that invest in shopping malls. He was the General Manager of Centrepoint, a successful shopping mall in Singapore. He has managed all aspects of mall development and operation, including planning, site selection, design specification, refurbishment and repositioning projects, marketing and leasing, revamping and restructuring, joint-venture development, investment and asset management of various mixed use projects in Asia-Pacific including countries such as China, India, Indonesia and Vietnam.

He has worked closely with top Asian companies that invest and manage commercial properties, such as Centrepoint (Singapore), Capitaland (Singapore), Asian Mall Management (Singapore), Great World Group (Hong Kong), Bombay Dyeing (India), Ciputra Group (Indonesia) and Sama Dubai (Dubai, UAE).   He now actively provides strategic analysis and consulting services to companies such as EDIS, JVA Corporation and Noel Gifts International.

Expected Learning Outcome(s):

Participants learn various aspects of commercial real estate sales including statutory zoning and use; how supply and demand factors affect pricing and market conditions of the office strata-titled units and shophouses and the necessary documentation of the sale of the commercial properties.

Course Synopsis:

• The zoning and use of Commercial Properties under Master Plan

• Commercial properties as investment and concept of financial leverage

• Strata-titled office and conservation shop houses investments in recent years and case study of commercial sale

• Sale of Commercial Properties for completed properties and those under Sale of Commercial Properties Act for properties under construction

Course Objective(s):

The sale of Commercial Properties has become a popular subject from 2010 and remains so, with the shifting of investment focus from residential properties to commercial properties (office space and shop units) with the introduction of anti-speculative measures in the residential property market and low-interest rate environment. The investing public continues to find property a viable source of investments besides fixed deposits, equity, funds and gold.

The key objective of this module is to fulfill the needs of many salespersons venturing into the sale of commercial properties and to ensure that estate agents and their salespersons understand the specific needs and demands of investors and owner-occupiers of office and shop units when purchasing commercial properties.

About the Trainer

Harold Tan, Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan has over 35 years of experience in real estate covering both the public and private sectors. He started his career as a valuer in Jurong Town Corporation (JTC) and became JTC’s first Overseas Merit Scholar, where he learned about Strategic Marketing and Professional Personal Selling while doing his MBA in the USA.

When he returned, Harold was assigned to market the Singapore Science Park and was promoted to become the first GM of TechParks Pte LTD which eventually became Ascendas. Over the years, he has taken on senior positions in investment, real estate development as well as international consultancy companies (Jones Lang LaSalle) where he had to market and “sell” ideas, new products and services to corporates such as GIC, Hong Kong Land, Goldman Sachs, Capitaland, ING Real Estate, Prada, Sephora, Body Shop etc.

He walks the talk and continues to use the selling techniques in this class to convince clients – individuals and institutions – to adopt new ideas, paradigm shifts and repositioning of brands and products to meet their business objectives. This is a programme based on tried and tested business principles and a sound understanding of human behaviors and decision-making that will open your mind to a better understanding of how people “buy” into your ideas, products and services.

Customer Journey Mapping

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This course empowers real estate professionals to refine their customer interactions by mastering customer journey mapping. By understanding and optimizing every touchpoint, agents can enhance client satisfaction, loyalty, and ultimately, their business success.

Why Attend:

Real estate transactions are deeply personal and emotionally charged experiences. Understanding the customer journey allows agents to anticipate client needs, address pain points proactively, and provide a seamless experience that differentiates them from competitors.

This course is essential for agents who want to build long-term relationships and elevate their client service.

Key Learning Points: 

- Understanding the Customer Journey: Gain insights into the different stages of a customer's journey in real estate, from initial contact to post-sale services.

- Mapping Techniques: Learn step-by-step techniques to create detailed journey maps that reflect the client's emotional and practical needs at each stage.

- Analyzing Touchpoints: Identify critical touchpoints where customer experience can be enhanced, leading to higher satisfaction and retention rates.

- Optimizing the Journey: Use the journey map to streamline processes, remove friction, and create a more engaging customer experience.

- Case Studies: Analyze successful journey maps from leading real estate firms, gaining insights into best practices.

Activities: Participants will collaborate to create journey maps tailored to different buyer personas, including first-time homebuyers, investors, and luxury property clients, followed by peer evaluations and discussions.

ABOUT THE TRAINER

Pat Mun Fai

Mr Pat is a Management and Marketing Practitioner with more than 30 years of Sales, Marketing and Business Management experience. He is experienced both in Industrial as well as FMCG products and has successfully built up world renowned brands like Motorola and Fuji Xerox here and in the region. As a practitioner, he has successfully recruited, coached, trained and developed numerous executives who have gone on to become successful managers today. Currently, he is a Senior Consultant with PMF Asia and lectures business and marketing subjects at a few leading academic institutions.

Mr Pat’s substantial experience in the business world has benefited many of the learners because he brings to his courses real life examples and workable practices that are well grounded in theoretical concepts and principles. Having managed and mentored many young people over the years, he is able to maintain an empathic yet result-oriented engagement with his learners.

Connecting and Building Trust with High Net Worth Individuals (HNWIs)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Funding available: Nil

Course Outline

Part 1: Understanding High Net Worth Individuals
- Definition and characteristics of HNWIs
- Psychology and motivations of HNWIs
- Identifying the needs and expectations of HNWIs

Part 2: Building Rapport and Authentic Connections
- The importance of authenticity in connecting with HNWIs
- Effective communication strategies for building rapport
- Leveraging emotional intelligence in interactions with HNWIs

Part 3: Cultivating Trust and Credibility
- The role of trust in relationships with HNWIs
- Establishing credibility and expertise
- Handling sensitive information with discretion and confidentiality

Part 4: Tailoring Services to HNWIs
- Customizing services to meet the unique needs of HNWIs
- Providing personalized experiences and solutions
- Anticipating and addressing potential challenges and concerns

Part 5: Managing Long-Term Relationships
- Strategies for nurturing long-term relationships with HNWIs
- Proactive relationship management and client retention
- Continuously adding value and exceeding expectations

Course Synopsis

This course aims to equip participants with the skills and strategies necessary to effectively connect with and build trust among High-Net-Worth Individuals (HNWIs). Recognizing the unique needs, preferences, and expectations of HNWIs, the course delves into various aspects of communication, relationship-building, and trust-establishing techniques tailored to this demographic. Participants will gain insights into the psychology of HNWIs, understand the importance of authenticity and discretion, and learn practical approaches to cultivate meaningful connections and foster long-term trust-based relationships.

ABOUT THE TRAINER

Bernard Soo

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcome

The objective of this module is to help CEA registered salespersons operating in the Industrial Property Market segment, as segmented by CEA, to:

• be able to differentiate what are the trades and business activities that are involved in the Warehousing and in the Logistics industry so as not to mistakenly associate both of them as one and the same Industrial trade use.
• be able to establish legitimately that a specified industrial land or industrial building or industrial strata unit is officially zoned for Warehousing use or for Factory use;
• be aware of the primary relevant competent authorities and the criteria that they assessed in an application for a change of use from a Factory use to a Warehousing use for an industrial zoned land or strata unit.

Course Description

This module is designed for CEA registered salespersons working in the Industrial Property Market. Participants will learn to distinguish between logistics and warehousing trades, ensuring accurate association with industrial trade use. The course will also guide participants on how to verify zoning for warehousing versus factory use and understand the criteria and processes for applying for a change of use. By the end of the module, salespersons will be better equipped to navigate the complexities of industrial property transactions.

Understanding the nuances between logistics and warehousing is crucial for real estate professionals in the industrial sector. This course provides essential knowledge for salespersons to accurately advise clients and ensure compliance with zoning regulations. It addresses a significant aspect of industrial property transactions, enhancing the professional competency of salespersons and enabling them to provide higher quality, informed services. This course directly contributes to their professional development and supports the integrity and accuracy of their work in the industrial property market.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcome

• To gain an understanding of JTC’s policies regarding the Subletting of JTC properties.
• To differentiate clearly between the terms used such as (i)Lessee, (ii)Tenant, (iii)Sub-tenant, (iii)an Anchor Tenant, and (v)Non-Anchor Tenants.
• To understand the requirements for obtaining prior approval from JTC for the sub-leasing of an Agent’s prospective tenant who wishes to lease at an industrial premises let by the REITs or Third Party Facility providers.
• To broadly discuss 5 case studies relating to the Subletting of JTC Factories.

Course Description

This course provides a comprehensive understanding of JTC’s subletting policies for industrial properties. Participants will learn to differentiate between key terms such as lessee, tenant, sub-tenant, anchor tenant, and non-anchor tenants. The course also covers the requirements for obtaining prior approval from JTC for sub-leasing to prospective tenants. Additionally, attendees will examine five case studies related to subletting JTC factories, offering practical insights and applications.

This course is essential for registered real estate salespersons as it equips them with the necessary knowledge and skills to navigate JTC’s complex subletting policies. Understanding these policies is crucial for providing accurate advice to clients, ensuring compliance, and facilitating smooth transactions. The course enhances the professional competency of real estate salespersons, enabling them to better serve their clients in the industrial property market.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcome

• appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Description

Learn how to effectively qualify and market JTC landed industrial properties using authoritative sources. This course will teach you to appreciate and extract vital details from the INLIS POI (Property Ownership Information) report, ensuring accurate procurement of facts from the Singapore Land Authority (SLA). Gain insights into accessing comprehensive information conveniently through SLA’s online platform, INLIS.

This course equips registered real estate salespersons with crucial skills to accurately qualify and market JTC landed industrial properties, a niche yet significant sector in the real estate market. Understanding and utilizing authoritative data sources like the INLIS POI report and SLA ensures that salespersons can provide precise and reliable information to clients, enhancing their professionalism and competency. This aligns with the industry’s standards for due diligence and informed property transactions, making it an essential Professional Competency CPD topic.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Seminar Details

SingCapital and SEAA are collaborating to host a Real Estate Leaders Forum, addressing critical issues impacting the industry. The event will feature two key discussions:

1. Impact of Interest Rates on Property Investments: Alfred will present insights into the effects of interest rate fluctuations on property investments. This segment aims to provide attendees with a comprehensive understanding of how interest rate changes can influence investment decisions and market dynamics.  He will also present on Singapore's appeal to international investors amidst global economic shifts and evolving market dynamics.

2. Standardizing Co-Broking Arrangements: A panel discussion, consisting of the President of SEAA, Ms Sharon Lin, legal expert, and Alfred Chia, will delve into the necessity of standardizing co-broking arrangements. The panel will explore common challenges faced by salespersons, the advantages of establishing Memorandums of Understanding (MOUs), legal implications of non-compliance with MOUs, past disciplinary cases related to co-broking issued by CEA, and the importance of professional indemnity insurance coverage.