Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Generic Category: Decision Making (2  Generic CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Course Synopsis

Objectives:

This Continuing Professional Development (CPD) course is tailored for CEA Registered Salespersons seeking a comprehensive understanding of leveraging the INLIS platform in the context of HDB resale transactions. The primary objectives are:

1. Understanding INLIS Property Ownership Information (POI):
- Interpretation of information presented in the INLIS POI report.
- Procurement of legal documents from INLIS, specifically the "Image of HDB Property Instruments" and "Image of HDB Leases."

Secondary Objectives:

1. Critical Dates in HDB Resale Process:
- Identification and authentication of critical dates using INLIS.
- Proper documentation and submission to the Court of Law in Singapore, if required.

2. Differentiating Caveat and Caveat Listings:
- Clarification of distinctions between Caveat and Caveat Listings.
- Correlation of Option to Purchase exercise date with Caveat Instrument, Transfer instrument, and Caveat Listings using INLIS POI report.

Learning Outcomes:

Participants in this course will gain knowledge on the following:

1. Commission Claim in Resale:
- Strategies to obtain hard evidence for commission claims in resales where agents were not informed.
- Utilizing INLIS to establish a clear trail of transactions under Sole Exclusive Authorization.

2. Extracting Transfer and Caveat from INLIS:
- Step-by-step guidance on extracting Transfer and Caveat documents from the INLIS platform.
- Ensuring completeness of the resale process through INLIS POI, Transfer, and Caveat documentation.

3. Understanding INLIS Record Dates:
- Interpretation of various dates stated in INLIS records.
- Application of this knowledge to enhance the accuracy of the resale process.

This CPD course aims to empower salespersons with the skills and insights needed to effectively utilize the INLIS platform for HDB resale transactions. From understanding critical dates to extracting essential legal documents, participants will gain practical knowledge for authenticating processes and protecting their interests in the HDB resale market.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Generic Category: Decision Making (2  Generic CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Course Synopsis

Objectives:

This Continuing Professional Development (CPD) course is tailored for CEA Registered Salespersons seeking a comprehensive understanding of leveraging the INLIS platform in the context of HDB resale transactions. The primary objectives are:

1. Understanding INLIS Property Ownership Information (POI):
- Interpretation of information presented in the INLIS POI report.
- Procurement of legal documents from INLIS, specifically the "Image of HDB Property Instruments" and "Image of HDB Leases."

Secondary Objectives:

1. Critical Dates in HDB Resale Process:
- Identification and authentication of critical dates using INLIS.
- Proper documentation and submission to the Court of Law in Singapore, if required.

2. Differentiating Caveat and Caveat Listings:
- Clarification of distinctions between Caveat and Caveat Listings.
- Correlation of Option to Purchase exercise date with Caveat Instrument, Transfer instrument, and Caveat Listings using INLIS POI report.

Learning Outcomes:

Participants in this course will gain knowledge on the following:

1. Commission Claim in Resale:
- Strategies to obtain hard evidence for commission claims in resales where agents were not informed.
- Utilizing INLIS to establish a clear trail of transactions under Sole Exclusive Authorization.

2. Extracting Transfer and Caveat from INLIS:
- Step-by-step guidance on extracting Transfer and Caveat documents from the INLIS platform.
- Ensuring completeness of the resale process through INLIS POI, Transfer, and Caveat documentation.

3. Understanding INLIS Record Dates:
- Interpretation of various dates stated in INLIS records.
- Application of this knowledge to enhance the accuracy of the resale process.

This CPD course aims to empower salespersons with the skills and insights needed to effectively utilize the INLIS platform for HDB resale transactions. From understanding critical dates to extracting essential legal documents, participants will gain practical knowledge for authenticating processes and protecting their interests in the HDB resale market.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Course Duration: 3.0 hours

Course Synopsis:

• When Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD) and Seller Stamp Duty (SSD) are payable
• Common cases for exemptions or refund
• Regulatory framework for buying and selling taxes (including latest updates)
• ABSD for Trust and scenario where it is refundable
• The basis of taxation and how it is calculated
• Case studies for learners to practice calculation and to correctly advice their customers

Course Objective(s):

At the end of the CPD, learners will be able to:
• Learn the latest BSD, ABSD and SSD frameworks
• Apply the right tax rates when conducting financial estimation
• Understand how taxation affects purchasers' decisions

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Duration: 3.0 hours

Course Synopsis:

• When Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD) and Seller Stamp Duty (SSD) are payable
• Common cases for exemptions or refund
• Regulatory framework for buying and selling taxes (including latest updates)
• ABSD for Trust and scenario where it is refundable
• The basis of taxation and how it is calculated
• Case studies for learners to practice calculation and to correctly advice their customers

Course Objective(s):

At the end of the CPD, learners will be able to:
• Learn the latest BSD, ABSD and SSD frameworks
• Apply the right tax rates when conducting financial estimation
• Understand how taxation affects purchasers' decisions

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

The real estate business is often fraught with legal pitfalls that may potentially affect the career of Real Estate Salespersons. It is therefore important for Real Estate Salespersons to learn what these legal pitfalls are so as to avoid falling foul of them. Amongst other benefits, this course will allow the participants to explore and have a clear understanding of what the common legal pitfalls are, how to navigate or avoid them and the various dispute resolution methods if they fall into these pitfalls.

In particular, the participants will learn what are legal misrepresentation, legal pitfalls associated with the grant of the option to purchase, payment of commission, delay and failure to complete the sale and purchase transaction and professional misconduct.

This highly relevant and practical course will also discuss the various methods in avoiding or tackling these legal pitfalls, including the use of negotiation, mediation, arbitration and litigation.

Expected Learning Outcome(s):

After attending the course, the Real Estate Salespersons should possess comprehensive understanding on the common legal pitfalls encountered in their profession and also learnt the various dispute resolution methods available. The Real Estate Salespersons should be equipped with the relevant knowledge to identify and avoid these problems and how to effectively manage and resolve these problems through the use of negotiation, mediation, arbitration or litigation method.

The course participants will also learn about the complaint process of the Council of Estate Agents.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

The real estate business is often fraught with legal pitfalls that may potentially affect the career of Real Estate Salespersons. It is therefore important for Real Estate Salespersons to learn what these legal pitfalls are so as to avoid falling foul of them. Amongst other benefits, this course will allow the participants to explore and have a clear understanding of what the common legal pitfalls are, how to navigate or avoid them and the various dispute resolution methods if they fall into these pitfalls.

In particular, the participants will learn what are legal misrepresentation, legal pitfalls associated with the grant of the option to purchase, payment of commission, delay and failure to complete the sale and purchase transaction and professional misconduct.

This highly relevant and practical course will also discuss the various methods in avoiding or tackling these legal pitfalls, including the use of negotiation, mediation, arbitration and litigation.

Expected Learning Outcome(s):

After attending the course, the Real Estate Salespersons should possess comprehensive understanding on the common legal pitfalls encountered in their profession and also learnt the various dispute resolution methods available. The Real Estate Salespersons should be equipped with the relevant knowledge to identify and avoid these problems and how to effectively manage and resolve these problems through the use of negotiation, mediation, arbitration or litigation method.

The course participants will also learn about the complaint process of the Council of Estate Agents.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Latest legal landscape relating to real estate in Singapore. Covering the latest round of cooling measures affecting real estate transactions and the implications on the various methods of transfer of ownership, if any.

Expected Learning Outcome(s):

• Latest legal landscape relating to real estate in Singapore.
• Latest government cooling measures affecting real estate transactions.
• Types of Properties for sale (Residential, Commercial or Industrial) and its implications.
• Practical considerations when selling or buying a property on behalf of the client – Granting of an Option to
Purchase and its terms and conditions.
• The different modes of transferring ownership of a property.
• By way of Sale.
• By way of Gift.
• By way of Trust.
• By way of Intestate Succession Act.
• By way of a Will.
• What are the implications for each mode?
• The importance of knowing these various modes of transfer.
• Case studies.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Latest legal landscape relating to real estate in Singapore. Covering the latest round of cooling measures affecting real estate transactions and the implications on the various methods of transfer of ownership, if any.

Expected Learning Outcome(s):

• Latest legal landscape relating to real estate in Singapore.
• Latest government cooling measures affecting real estate transactions.
• Types of Properties for sale (Residential, Commercial or Industrial) and its implications.
• Practical considerations when selling or buying a property on behalf of the client – Granting of an Option to
Purchase and its terms and conditions.
• The different modes of transferring ownership of a property.
• By way of Sale.
• By way of Gift.
• By way of Trust.
• By way of Intestate Succession Act.
• By way of a Will.
• What are the implications for each mode?
• The importance of knowing these various modes of transfer.
• Case studies.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 - 3 hours

Course Objective(s):

Guide RES in applying the right ethics and professionalism when negotiating and closing in real estate transactions.

Expected Learning Outcome(s):

1. Candidates will learn about buyers’ behaviors and how to engage them.
2. Know and exercise the Code of ethics and Professional client care while negotiating and closing a transaction.
3. Dispute resolution with regard to commission & co-broke fees.
4. Learn applicable and effective negotiation and closing skills.

Course Synopsis:

Effective negotiation and closing is vital to any successful salesperson.

This course aims to help learners understand buyer’s behaviour, promote professionalism and right ethics in negotiating and closing transactions. Learners will be introduced to effective negotiation and closing techniques to help them succeed in their real estate career.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Objective(s):

This course is essential for real estate agents who want to stay ahead of the curve in the industrial property market. The course will cover the following topics: –

• The growth of the industrial sectors in Singapore
• How Singapore caters to new industries
• How industrial land is recycled back into the market
• The secondary industrial property market

Expected Learning Outcome(s):

At the end of the session, the learners be able to: –

• Appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• Procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• Better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Details

We will discuss the development of Singapore’s Industrial Sector and how the Industrial Property Market grew out from the primary market to the secondary resale market where we agents have a role to play in.

We will then go on to see how the Industrial Sectors grows and how it changes with the times, how Singapore caters to new industries, and how industrial land gets recycled back into the market. But most importantly for us Agents is how the secondary industrial property market has continues to grow and with the changes, comes the element of resale.

We will discuss the 3 things that makes up the Industrial Property Market:- (i) the physical infrastructure of the industrial property market, (ii) the legal system that the industrial property is a part of, and (iii) the players that makes up the industrial property market place.

In summary, we will see how we started in the past, what we have come into the present and see what the future will be.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Objective(s):

This course is essential for real estate agents who want to stay ahead of the curve in the industrial property market. The course will cover the following topics: –

• The growth of the industrial sectors in Singapore
• How Singapore caters to new industries
• How industrial land is recycled back into the market
• The secondary industrial property market

Expected Learning Outcome(s):

At the end of the session, the learners be able to: –

• Appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• Procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• Better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Details

We will discuss the development of Singapore’s Industrial Sector and how the Industrial Property Market grew out from the primary market to the secondary resale market where we agents have a role to play in.

We will then go on to see how the Industrial Sectors grows and how it changes with the times, how Singapore caters to new industries, and how industrial land gets recycled back into the market. But most importantly for us Agents is how the secondary industrial property market has continues to grow and with the changes, comes the element of resale.

We will discuss the 3 things that makes up the Industrial Property Market:- (i) the physical infrastructure of the industrial property market, (ii) the legal system that the industrial property is a part of, and (iii) the players that makes up the industrial property market place.

In summary, we will see how we started in the past, what we have come into the present and see what the future will be.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Objective(s):

• How Title had been created and can be created for Singapore lands.
• An understanding of 2 major systems of Land Ownership of Real Estate in Singapore: (under RoDA & LTA), their differences, and their strengths and weaknesses, and
• To help real estate agents to broadly engage with their clients on matters relating to the registration of titles of landed real estate properties in Singapore.

Expected Learning Outcome(s):

At the end of the session, the learners be able to: –

• Appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• Procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• Better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Details

This course is essential for CEA salespersons who want to understand the different systems of land ownership in Singapore and how land titles are created. The course will cover the following topics:-

– The history of land ownership in Singapore

– The two major systems of land ownership in Singapore: the Registry of Deeds (RoDA) system and the Land Titles Act (LTA) system

– The differences between the RoDA system and the LTA system

– The strengths and weaknesses of the RoDA system and the LTA system

– The registration of titles of landed real estate properties in Singapore

This course will help CEA salespersons to better understand the different systems of land ownership in Singapore and how land titles are created. This knowledge will be invaluable to salespersons when they are working with clients who are buying or selling landed properties.

As a CPD course, it will help professionals stay up-to-date on the latest trends and developments in their field. This course will help CEA salespersons to stay up-to-date on the latest changes to the land ownership laws in Singapore.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Objective(s):

• How Title had been created and can be created for Singapore lands.
• An understanding of 2 major systems of Land Ownership of Real Estate in Singapore: (under RoDA & LTA), their differences, and their strengths and weaknesses, and
• To help real estate agents to broadly engage with their clients on matters relating to the registration of titles of landed real estate properties in Singapore.

Expected Learning Outcome(s):

At the end of the session, the learners be able to: –

• Appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• Procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• Better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Details

This course is essential for CEA salespersons who want to understand the different systems of land ownership in Singapore and how land titles are created. The course will cover the following topics:-

– The history of land ownership in Singapore

– The two major systems of land ownership in Singapore: the Registry of Deeds (RoDA) system and the Land Titles Act (LTA) system

– The differences between the RoDA system and the LTA system

– The strengths and weaknesses of the RoDA system and the LTA system

– The registration of titles of landed real estate properties in Singapore

This course will help CEA salespersons to better understand the different systems of land ownership in Singapore and how land titles are created. This knowledge will be invaluable to salespersons when they are working with clients who are buying or selling landed properties.

As a CPD course, it will help professionals stay up-to-date on the latest trends and developments in their field. This course will help CEA salespersons to stay up-to-date on the latest changes to the land ownership laws in Singapore.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

 Course Synopsis

• Singapore REIT Market Overview
• Why developers start a REIT
• REIT as a business model
• How REIT model can be sustainable
• How do REITS Grow
• Schemes provided by REIT to entice salespersons
• Investment Structure of a REIT
• REIT vs Business Trust

About the Trainer

Lester Leow, Associate Director of Corporate Visions Pte Ltd

Mr Lester Leow graduated from the National University of Singapore with a Bachelor of Science in Estate Management. Currently he is the Director of an estate agency that manages the investment and sales portfolio. Lester brings with him a wealth of experience in corporate real estate, business development and real estate fund experience.

His past experiences with developers included functions in business development and marketing of local and overseas projects (residential, office and integrated developments). He also has exposure in handling listed & private equity fund, where he was the pioneer team in an Industrial REIT IPO and involved in a MNC real estate fund business unit in as the Vice President.

 Course Synopsis

• Singapore REIT Market Overview
• Why developers start a REIT
• REIT as a business model
• How REIT model can be sustainable
• How do REITS Grow
• Schemes provided by REIT to entice salespersons
• Investment Structure of a REIT
• REIT vs Business Trust

About the Trainer

Lester Leow, Associate Director of Corporate Visions Pte Ltd

Mr Lester Leow graduated from the National University of Singapore with a Bachelor of Science in Estate Management. Currently he is the Director of an estate agency that manages the investment and sales portfolio. Lester brings with him a wealth of experience in corporate real estate, business development and real estate fund experience.

His past experiences with developers included functions in business development and marketing of local and overseas projects (residential, office and integrated developments). He also has exposure in handling listed & private equity fund, where he was the pioneer team in an Industrial REIT IPO and involved in a MNC real estate fund business unit in as the Vice President.

Learning Outcomes

1. Build resilience to thrive in high-pressure environments..
2. Learn how to manage stress effectively.
3. Develop a long-term success and well-being perspective.

Synopsis

The real estate market is known for being fast-paced and high-pressure, which can contribute to stress and burnout among professionals. This course is designed to give participants the tools and tactics they need to effectively manage stress and preserve their well-being both on and off the job. They can achieve long-term professional success while avoiding the detrimental effects of prolonged stress.

Participants will learn how to build resilience, identify sources of stress, and create coping methods for dealing with difficult situations through a combination of lectures, discussions, and interactive exercises. They will also discuss the significance of self-care, as well as ideas for living a balanced lifestyle. Participants will have a full grasp of the impact of stress on their mental and physical health by the end of the course, as well as the tools and resources needed to manage stress effectively in the fast-paced real estate market.

Justification

The real estate industry is dynamic and demanding. Real estate professionals encounter daily obstacles that can contribute to high levels of stress, such as extended working hours, fierce competition, and the need to fulfil tight deadlines. Stress can harm both physical and mental health, resulting in burnout, weariness, and even despair. As a result, it is critical for real estate professionals to develop excellent stress management and resilience skills in order to meet the industry’s demands.

Real estate professionals must manage their stress and resilience in order to preserve their productivity, creativity, and overall well-being. Real estate professionals can lessen the harmful impact of stress on their health and work performance by learning how to manage stress properly. They can also learn coping skills to deal with the expected problems and setbacks in the real estate sector. Furthermore, resilience qualities can assist real estate professionals in recovering from adversity, adapting to changes, and remaining motivated. Real estate professionals may develop a lasting career in the sector while maintaining a healthy work-life balance by prioritising stress management and resilience.

Content

1. Understanding Stress and Resilience.

• • Stress and Its Effects on Performance.
  • Resilience Principles in Professional Settings.

2. Techniques for Stress Management.

• • Exercises in Mindfulness and Relaxation.
  • Work-Life Balance Management Techniques.

3. Resilience Building in Real Estate Environments.

• • Playing a Role: Dealing with High-Pressure Situations.
  • Action Plans for Stress Management and Resilience.

Learning Methodologies

• • Interactive lecture and discussion.
  • Role-Playing Scenarios.
  • Personal Resilience Action Planning.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Learning Outcomes

1. Build resilience to thrive in high-pressure environments..
2. Learn how to manage stress effectively.
3. Develop a long-term success and well-being perspective.

Synopsis

The real estate market is known for being fast-paced and high-pressure, which can contribute to stress and burnout among professionals. This course is designed to give participants the tools and tactics they need to effectively manage stress and preserve their well-being both on and off the job. They can achieve long-term professional success while avoiding the detrimental effects of prolonged stress.

Participants will learn how to build resilience, identify sources of stress, and create coping methods for dealing with difficult situations through a combination of lectures, discussions, and interactive exercises. They will also discuss the significance of self-care, as well as ideas for living a balanced lifestyle. Participants will have a full grasp of the impact of stress on their mental and physical health by the end of the course, as well as the tools and resources needed to manage stress effectively in the fast-paced real estate market.

Justification

The real estate industry is dynamic and demanding. Real estate professionals encounter daily obstacles that can contribute to high levels of stress, such as extended working hours, fierce competition, and the need to fulfil tight deadlines. Stress can harm both physical and mental health, resulting in burnout, weariness, and even despair. As a result, it is critical for real estate professionals to develop excellent stress management and resilience skills in order to meet the industry’s demands.

Real estate professionals must manage their stress and resilience in order to preserve their productivity, creativity, and overall well-being. Real estate professionals can lessen the harmful impact of stress on their health and work performance by learning how to manage stress properly. They can also learn coping skills to deal with the expected problems and setbacks in the real estate sector. Furthermore, resilience qualities can assist real estate professionals in recovering from adversity, adapting to changes, and remaining motivated. Real estate professionals may develop a lasting career in the sector while maintaining a healthy work-life balance by prioritising stress management and resilience.

Content

1. Understanding Stress and Resilience.

• • Stress and Its Effects on Performance.
  • Resilience Principles in Professional Settings.

2. Techniques for Stress Management.

• • Exercises in Mindfulness and Relaxation.
  • Work-Life Balance Management Techniques.

3. Resilience Building in Real Estate Environments.

• • Playing a Role: Dealing with High-Pressure Situations.
  • Action Plans for Stress Management and Resilience.

Learning Methodologies

• • Interactive lecture and discussion.
  • Role-Playing Scenarios.
  • Personal Resilience Action Planning.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Learning Outcomes

1. Build resilience to thrive in high-pressure environments..
2. Learn how to manage stress effectively.
3. Develop a long-term success and well-being perspective.

Synopsis

The real estate market is known for being fast-paced and high-pressure, which can contribute to stress and burnout among professionals. This course is designed to give participants the tools and tactics they need to effectively manage stress and preserve their well-being both on and off the job. They can achieve long-term professional success while avoiding the detrimental effects of prolonged stress.

Participants will learn how to build resilience, identify sources of stress, and create coping methods for dealing with difficult situations through a combination of lectures, discussions, and interactive exercises. They will also discuss the significance of self-care, as well as ideas for living a balanced lifestyle. Participants will have a full grasp of the impact of stress on their mental and physical health by the end of the course, as well as the tools and resources needed to manage stress effectively in the fast-paced real estate market.

Justification

The real estate industry is dynamic and demanding. Real estate professionals encounter daily obstacles that can contribute to high levels of stress, such as extended working hours, fierce competition, and the need to fulfil tight deadlines. Stress can harm both physical and mental health, resulting in burnout, weariness, and even despair. As a result, it is critical for real estate professionals to develop excellent stress management and resilience skills in order to meet the industry’s demands.

Real estate professionals must manage their stress and resilience in order to preserve their productivity, creativity, and overall well-being. Real estate professionals can lessen the harmful impact of stress on their health and work performance by learning how to manage stress properly. They can also learn coping skills to deal with the expected problems and setbacks in the real estate sector. Furthermore, resilience qualities can assist real estate professionals in recovering from adversity, adapting to changes, and remaining motivated. Real estate professionals may develop a lasting career in the sector while maintaining a healthy work-life balance by prioritising stress management and resilience.

Content

1. Understanding Stress and Resilience.

• • Stress and Its Effects on Performance.
  • Resilience Principles in Professional Settings.

2. Techniques for Stress Management.

• • Exercises in Mindfulness and Relaxation.
  • Work-Life Balance Management Techniques.

3. Resilience Building in Real Estate Environments.

• • Playing a Role: Dealing with High-Pressure Situations.
  • Action Plans for Stress Management and Resilience.

Learning Methodologies

• • Interactive lecture and discussion.
  • Role-Playing Scenarios.
  • Personal Resilience Action Planning.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Learning Outcomes

1. Develop self-awareness and self-regulation abilities for emotional intelligence.
2. Understand how emotional intelligence affects team dynamics and client relationships.
3. Implement ways to develop empathy, social skills, and leadership effectiveness.

Synopsis

The emotional intelligence (EI) course in real estate leadership gives participants a deeper understanding of how EI affects leadership effectiveness in the real estate industry. The course focuses on the five components of EI, including self-awareness, self-regulation, motivation, empathy, and social skills, and how they apply in real estate contexts.
By participating in interactive activities, participants will assess their own EI and gain insights into practical strategies that they can use to enhance their leadership capabilities. The course is engaging, informative, and empowering, providing participants with the knowledge and skills they need to become more effective leaders in the real estate industry.

Justification

Developing emotional intelligence is crucial for leaders who work in high-stakes interpersonal fields. This course supports leaders in enhancing their EI skills, essential for building strong teams and maintaining positive client relationships. By improving their emotional intelligence, leaders can better understand and manage their emotions and those of others, leading to more effective communication, collaboration, and decision-making. Through interactive learning activities and practical exercises, this course provides leaders with the tools and techniques to develop their emotional intelligence and succeed in their roles.

Content

1. Introduction to Emotional Intelligence (EI).
   • Emotional Intelligence – Definition and Components.
   • The Importance of Emotional Intelligence in Real Estate Leadership.
2. Developing Self-Awareness and Emotional Intelligence.
   • Personal EI Assessment Tools.
   • Self-Awareness Enhancement Techniques.
   • Strategies for Self-Regulation that Work.
3. The Importance of Empathy and Social Skills in Today’s Leadership.
   • Role-playing Exercises to Improve Empathy.
   • Case Studies: Emotional Intelligence in Client Interactions and Team Management.
   • Increasing Persuasive and Influential Communication Skills.
4. Adapting to the New Normal: Incorporating Emotional Intelligence Strategies in Real Estate Business.
   • Effective communication and collaboration.
   • Action Planning for Personal Emotional Intelligence Development.
   • Commitment to Continual EI Growth.

Learning Methodologies

• Interactive Lectures for foundational knowledge.
• Self-Assessment Tools to understand personal EI levels.
• Role-Playing Scenarios to practice empathy and social skills.
• Group Discussions and Reflection Sessions for collaborative learning and real-world application.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Learning Outcomes

1. Develop self-awareness and self-regulation abilities for emotional intelligence.
2. Understand how emotional intelligence affects team dynamics and client relationships.
3. Implement ways to develop empathy, social skills, and leadership effectiveness.

Synopsis

The emotional intelligence (EI) course in real estate leadership gives participants a deeper understanding of how EI affects leadership effectiveness in the real estate industry. The course focuses on the five components of EI, including self-awareness, self-regulation, motivation, empathy, and social skills, and how they apply in real estate contexts.
By participating in interactive activities, participants will assess their own EI and gain insights into practical strategies that they can use to enhance their leadership capabilities. The course is engaging, informative, and empowering, providing participants with the knowledge and skills they need to become more effective leaders in the real estate industry.

Justification

Developing emotional intelligence is crucial for leaders who work in high-stakes interpersonal fields. This course supports leaders in enhancing their EI skills, essential for building strong teams and maintaining positive client relationships. By improving their emotional intelligence, leaders can better understand and manage their emotions and those of others, leading to more effective communication, collaboration, and decision-making. Through interactive learning activities and practical exercises, this course provides leaders with the tools and techniques to develop their emotional intelligence and succeed in their roles.

Content

1. Introduction to Emotional Intelligence (EI).
   • Emotional Intelligence – Definition and Components.
   • The Importance of Emotional Intelligence in Real Estate Leadership.
2. Developing Self-Awareness and Emotional Intelligence.
   • Personal EI Assessment Tools.
   • Self-Awareness Enhancement Techniques.
   • Strategies for Self-Regulation that Work.
3. The Importance of Empathy and Social Skills in Today’s Leadership.
   • Role-playing Exercises to Improve Empathy.
   • Case Studies: Emotional Intelligence in Client Interactions and Team Management.
   • Increasing Persuasive and Influential Communication Skills.
4. Adapting to the New Normal: Incorporating Emotional Intelligence Strategies in Real Estate Business.
   • Effective communication and collaboration.
   • Action Planning for Personal Emotional Intelligence Development.
   • Commitment to Continual EI Growth.

Learning Methodologies

• Interactive Lectures for foundational knowledge.
• Self-Assessment Tools to understand personal EI levels.
• Role-Playing Scenarios to practice empathy and social skills.
• Group Discussions and Reflection Sessions for collaborative learning and real-world application.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Learning Outcomes

1. Develop self-awareness and self-regulation abilities for emotional intelligence.
2. Understand how emotional intelligence affects team dynamics and client relationships.
3. Implement ways to develop empathy, social skills, and leadership effectiveness.

Synopsis

The emotional intelligence (EI) course in real estate leadership gives participants a deeper understanding of how EI affects leadership effectiveness in the real estate industry. The course focuses on the five components of EI, including self-awareness, self-regulation, motivation, empathy, and social skills, and how they apply in real estate contexts.
By participating in interactive activities, participants will assess their own EI and gain insights into practical strategies that they can use to enhance their leadership capabilities. The course is engaging, informative, and empowering, providing participants with the knowledge and skills they need to become more effective leaders in the real estate industry.

Justification

Developing emotional intelligence is crucial for leaders who work in high-stakes interpersonal fields. This course supports leaders in enhancing their EI skills, essential for building strong teams and maintaining positive client relationships. By improving their emotional intelligence, leaders can better understand and manage their emotions and those of others, leading to more effective communication, collaboration, and decision-making. Through interactive learning activities and practical exercises, this course provides leaders with the tools and techniques to develop their emotional intelligence and succeed in their roles.

Content

1. Introduction to Emotional Intelligence (EI).
   • Emotional Intelligence – Definition and Components.
   • The Importance of Emotional Intelligence in Real Estate Leadership.
2. Developing Self-Awareness and Emotional Intelligence.
   • Personal EI Assessment Tools.
   • Self-Awareness Enhancement Techniques.
   • Strategies for Self-Regulation that Work.
3. The Importance of Empathy and Social Skills in Today’s Leadership.
   • Role-playing Exercises to Improve Empathy.
   • Case Studies: Emotional Intelligence in Client Interactions and Team Management.
   • Increasing Persuasive and Influential Communication Skills.
4. Adapting to the New Normal: Incorporating Emotional Intelligence Strategies in Real Estate Business.
   • Effective communication and collaboration.
   • Action Planning for Personal Emotional Intelligence Development.
   • Commitment to Continual EI Growth.

Learning Methodologies

• Interactive Lectures for foundational knowledge.
• Self-Assessment Tools to understand personal EI levels.
• Role-Playing Scenarios to practice empathy and social skills.
• Group Discussions and Reflection Sessions for collaborative learning and real-world application.

ABOUT THE TRAINER

Dr Moses Lim, PhD – Psychology

Dr. Moses Lim is an entrepreneur and international facilitator who provides consultation, business development, and training to various organizations. He has conducted leadership programs for business, civil, education, and church leaders across the globe. With his expertise in psychometric tools, Dr. Lim is a certified executive coach who has worked with several corporations and an international organization to develop in-house mentoring coaching programs. He is also a teaching consultant with the National Institute of Education International, Nanyang Technological University. Dr. Lim’s Management Adventure Program© (MAP) empowers managers and business leaders to achieve peak leadership performance.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Course Synopsis:

Property purchases and leases involve substantial amounts of money.  To make an informed and wise decision, real estate salespersons can help clients make decisions by showing them the market yield for such properties.  When dealing with companies and business people (particularly for commercial and industrial transactions), companies calculate various rates of return for owning property.

What is gross yield versus net yield? How is rate of return calculated?  What is the difference between ROE (Return on Equity) versus ROI (Return on Investment)?  What is IRR (Internal Rate of Return) and NPV (Net Present Value)?  How are they used? Why are they important to property investors and purchasers?

This CPD module is an introductory module which provide the essentials about these financial indicators used in real estate.  It explains how these numbers are derived, how to use them and what are the limitations of each type of indicator.

This course is intended for people who do not have a background knowledge of real estate financial indicators.  It is an essential core topic that all real estate salespersons should know because every buyer needs to know the market yield of his property versus its bank loan interest rate to determine whether he is in negative gearing before making the decision to purchase.  Other than yield, the other measures are useful tools for salespersons to help companies assess the financial attractiveness of the properties that they are considering before committing to buying or selling them.

Course Objective(s):

The objective of this course is to train real estate salespersons in the key financial indicators that are used in real estate so that they develop competency in understanding and using them in real estate transactions.  These indicators are: –

1. Gross Yield
2. Net Yield
3. Average Rate of Return (ARR)
4. Return on Investment (ROI)
5. Return on Equity (ROE)
6. Payback Period
7. Internal Rate of Return (IRR)
8. Net Present Value (NPV)

Learning Outcome(s):

After the course, participants should understand and be able to calculate: –

1. Gross Yield
2. Net Yield
3. Average Rate of Return (ARR)
4. Return on Investment (ROI)
5. Return on Equity (ROE)
6. Payback Period
7. Internal Rate of Return (IRR)
8. Net Present Value (NPV)

•   To appreciate the advantages and limitations of each type of measure.
•   To appreciate how these measures are used to assess the financial performance of properties.

ABOUT THE TRAINER

Harold Tan

Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan is the Director of Real Estate Advisory at VestAsia Group. He advises companies on all aspects of property development and helps them prepare to set up real estate fund management and REITs.  He has experience in computing and using the various financial indicators in real estate for feaseability studies in his advisory for work for various companies such as Capitaland, Keppel Land, Frasers Centrepoint, Noel International, ING Real Estate and GIC.

He has over 35 years of experience in the real estate industry spanning the mixed-use commercial developments, shopping mall developments, hospitality (serviced apartments), hi-tech business parks and mega integrated townships. His experience covers all the sectors of the property market – residential, retail, office, industrial and hospitality. He provides real estate advice, development and investment strategies for property developers and investors in the Asia-Pacific region.

 Harold was previously a professor at the National University of Singapore. He taught classes in real estate market analysis, investments & developments, urban planning and business ethics for postgraduate and undergraduate students.  In addition, he conducted customized programs for corporations such as Capitaland, Colliers International, Jones Lang LaSalle, and the Temasek Wealth Management Institute. He was conferred the NUS Teaching Excellence Award by the university.  He continues to teach by way of conducting training programmes for management staff and high-level executive programmes and is a sought-after trainer for professional managers. He has taught at Dubai Real Estate Institute, Asian Institute of Management and the International Council of Shopping Centers.

Prior to teaching at the university, Harold spent many years in senior management positions in various companies that invest in shopping malls. He was the General Manager of Centrepoint, a successful shopping mall in Singapore. He has managed all aspects of mall development and operation, including planning, site selection, design specification, refurbishment and repositioning projects, marketing and leasing, revamping and restructuring, joint-venture development, investment and asset management of various mixed use projects in Asia-Pacific including countries such as China, India, Indonesia and Vietnam.

He has worked closely with top Asian companies that invest and manage commercial properties, such as Centrepoint (Singapore), Capitaland (Singapore), Asian Mall Management (Singapore), Great World Group (Hong Kong), Bombay Dyeing (India), Ciputra Group (Indonesia) and Sama Dubai (Dubai, UAE).   He now actively provides strategic analysis and consulting services to companies such as EDIS, JVA Corporation and Noel Gifts International.

Course Synopsis:

There has been a growing trend of disruptive apps and business models, restructuring of our property market brought and web portals that attempt to connect buyers and sellers; landlords and tenants which affects the way in which properties are marketed and transacted.  As a national policy, Singapore is on target to be a “Smart City” to develop a Digital Economy to take advantage of the 4^th Industrial Revolution which harnesses the power of shared information and Artificial Intelligence (AI) to make our work more efficient, accurate, convenient and fast. Our government encourages the use of new digital technology and new systems and business models which disrupt the old (less efficient) ways of working so that we are on par with the rest of the advanced world and to give us a competitive edge within Asia Pacific & ASEAN region.

These new technologies and smart systems also affect the manner in which physical space is used, marketed and managed. The office market has evolved in response to the changes that the Digital Economy.  This course shares some of the latest trends impacting the office market and explains what is BlockChain, Co-Working Space, Smart Sensor systems for lighting, aircon and security.   Real estate salespersons need to know as office landlords and tenants may ask them whether they are aware of these systems and which buildings are fitted with them and have attained the “Green Mark” and certified as a “Green Building”.

At the end of the course, participants will realise that Artificial Intelligence and Disruptive Technologies are part and parcel of the way which businesses are evolving in the future.  When we learn how to use them, they are tools that can assist our daily work life.

Also, as s the Corvid 19 Pandemic resulted in safety guidelines by authorities, this course highlights how we might use commercial space and work-from-home space requirements in the near future.

 The trainer has selected relevant video clips which illustrate this.  The trainer will facilitate learning via discussions and sharing various examples.

About the Trainer

Harold Tan, Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Mr Harold Tan is the Real Estate Development Advisory Director for Vestasia Group.  He advises developers and investors on real estate development and investment strategies.  He is currently an advisor on future-proofing real estate products and services to various companies by analyzing the impact of new business models and digital trends on real estate.  He is also an overseas faculty of Ateneo University in Manila, conducting professional development courses for real estate professionals.

Since graduating from NUS in 1981, he has 38 years of experience in the real estate industry having worked in both public and private sectors, holding various senior positions covering development, investment, commercial, retail, industrial and residential sectors. He has managed the development and marketing of properties comprising mixed used developments and townships in the Asia Pacific region including China, Malaysia & Indonesia.

He has invested in overseas properties, carried out real estate development and investment in overseas properties in China, Australia, Vietnam and Indonesia while working with companies such as Centrepoint, WBL Corporation and Keppel Land.

Harold is a respected lecturer and trainer. He is the Programme Director to curate and run executive programmes in real estate at Real Centre Asia (RCA)  He has conducted training programmes for Capitaland, Colliers International, CBRE, DTZ, Knight Frank, Jones Lang LaSalle, Ascendas, Keppel Land, SEAA, SLA, IRAS,  ICSC (International Council of Shopping Centers), Dubai Real Estate Institute and Asian Institute of Management.  He started his career as a valuation officer in JTC Corporation and then moved on General Manager positions in several well known real estate development companies such as Frasers Centrepoint, Wearnes Development and Keppel Land, doing projects in the Asian Pacific region.

Prior to his joining Vestasia Group, he was a professor at the National University of Singapore (NUS) where he taught masters and undergraduate students real estate market analysis, real estate development and business ethics. In recognition of his passion and dedication to teaching, NUS awarded him with a Teaching Excellence Award in 2008. He continues to be a sought-after trainer for exclusive executive programs and is respected speaker in business conferences where he shares insights and commentary about new trends in the real estate market in the region.

Harold holds a Bachelor of Science Degree (Estate Management)(Hons) from the National University of Singapore, a postgraduate MA (Business Administration) degree from the University of Georgia (USA) and ACTA (Advanced Certificate in Training & Assessment). He is a Member of the International Council of Shopping Centers (ICSC), the Singapore Institute of Management, CORENET Global (Global Organization for Corporate Real Estate Managers).

Expected Learning Outcome(s):

Participants learn various aspects of commercial real estate sales including statutory zoning and use; how supply and demand factors affect pricing and market conditions of the office strata-titled units and shophouses and the necessary documentation of the sale of the commercial properties.

Course Synopsis:

• The zoning and use of Commercial Properties under Master Plan

• Commercial properties as investment and concept of financial leverage

• Strata-titled office and conservation shop houses investments in recent years and case study of commercial sale

• Sale of Commercial Properties for completed properties and those under Sale of Commercial Properties Act for properties under construction

Course Objective(s):

The sale of Commercial Properties has become a popular subject from 2010 and remains so, with the shifting of investment focus from residential properties to commercial properties (office space and shop units) with the introduction of anti-speculative measures in the residential property market and low-interest rate environment. The investing public continues to find property a viable source of investments besides fixed deposits, equity, funds and gold.

The key objective of this module is to fulfill the needs of many salespersons venturing into the sale of commercial properties and to ensure that estate agents and their salespersons understand the specific needs and demands of investors and owner-occupiers of office and shop units when purchasing commercial properties.

About the Trainer

Harold Tan, Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan has over 35 years of experience in real estate covering both the public and private sectors. He started his career as a valuer in Jurong Town Corporation (JTC) and became JTC’s first Overseas Merit Scholar, where he learned about Strategic Marketing and Professional Personal Selling while doing his MBA in the USA.

When he returned, Harold was assigned to market the Singapore Science Park and was promoted to become the first GM of TechParks Pte LTD which eventually became Ascendas. Over the years, he has taken on senior positions in investment, real estate development as well as international consultancy companies (Jones Lang LaSalle) where he had to market and “sell” ideas, new products and services to corporates such as GIC, Hong Kong Land, Goldman Sachs, Capitaland, ING Real Estate, Prada, Sephora, Body Shop etc.

He walks the talk and continues to use the selling techniques in this class to convince clients – individuals and institutions – to adopt new ideas, paradigm shifts and repositioning of brands and products to meet their business objectives. This is a programme based on tried and tested business principles and a sound understanding of human behaviors and decision-making that will open your mind to a better understanding of how people “buy” into your ideas, products and services.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 - 3 hours

Course Objective(s):

Guide leaners to be proficient in tenancy procedures and handling tenancy issues.

Expected Learning Outcome(s):

• Understand Tenancy procedures
• Be conversant with Letter of intent (LOI) and letter of offer (LO)
• Be conversant with Tenancy agreement (TA)
• Handling leasing and tenancy issues
• Subletting of HDB & Private residential properties
• Responsibilities of the flat owner and the implication on property tax
• URA regulations on leasing of residential properties
• Verify legal ownership of landlord.
• Verify immigration/employment status of foreign tenants.

Course Synopsis:

There are many disputes between landlords and tenants when it comes to tenancy and leasing of residential properties.

This course aims to help learners understand and manage tenancy and related issues for Landlords and Tenants. Promote professionalism and right ethics in salespersons to assist their respective clients.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.