CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: UTAP Funding

Course Objective(s):

Guide leaners to be proficient in tenancy procedures and handling tenancy issues.

Expected Learning Outcome(s):

• Understand Tenancy procedures
• Be conversant with Letter of intent (LOI) and letter of offer (LO)
• Be conversant with Tenancy agreement (TA)
• Handling leasing and tenancy issues
• Subletting of HDB & Private residential properties
• Responsibilities of the flat owner and the implication on property tax
• URA regulations on leasing of residential properties
• Verify legal ownership of landlord.
• Verify immigration/employment status of foreign tenants.

Course Synopsis:

There are many disputes between landlords and tenants when it comes to tenancy and leasing of residential properties.

This course aims to help learners understand and manage tenancy and related issues for Landlords and Tenants. Promote professionalism and right ethics in salespersons to assist their respective clients.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: UTAP Funding

Course Objective(s):

Guide leaners to be proficient in tenancy procedures and handling tenancy issues.

Expected Learning Outcome(s):

• Understand Tenancy procedures
• Be conversant with Letter of intent (LOI) and letter of offer (LO)
• Be conversant with Tenancy agreement (TA)
• Handling leasing and tenancy issues
• Subletting of HDB & Private residential properties
• Responsibilities of the flat owner and the implication on property tax
• URA regulations on leasing of residential properties
• Verify legal ownership of landlord.
• Verify immigration/employment status of foreign tenants.

Course Synopsis:

There are many disputes between landlords and tenants when it comes to tenancy and leasing of residential properties.

This course aims to help learners understand and manage tenancy and related issues for Landlords and Tenants. Promote professionalism and right ethics in salespersons to assist their respective clients.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: UTAP Funding

Course Objective(s):

Guide leaners to be proficient in tenancy procedures and handling tenancy issues.

Expected Learning Outcome(s):

• Understand Tenancy procedures
• Be conversant with Letter of intent (LOI) and letter of offer (LO)
• Be conversant with Tenancy agreement (TA)
• Handling leasing and tenancy issues
• Subletting of HDB & Private residential properties
• Responsibilities of the flat owner and the implication on property tax
• URA regulations on leasing of residential properties
• Verify legal ownership of landlord.
• Verify immigration/employment status of foreign tenants.

Course Synopsis:

There are many disputes between landlords and tenants when it comes to tenancy and leasing of residential properties.

This course aims to help learners understand and manage tenancy and related issues for Landlords and Tenants. Promote professionalism and right ethics in salespersons to assist their respective clients.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: Nil

Course Objective(s):

Guide RES in applying the right ethics and professionalism when negotiating and closing in real estate transactions.

Expected Learning Outcome(s):

1. Candidates will learn about buyers’ behaviors and how to engage them.
2. Know and exercise the Code of ethics and Professional client care while negotiating and closing a transaction.
3. Dispute resolution with regard to commission & co-broke fees.
4. Learn applicable and effective negotiation and closing skills.

Course Synopsis:

Effective negotiation and closing is vital to any successful salesperson.

This course aims to help learners understand buyer’s behaviour, promote professionalism and right ethics in negotiating and closing transactions. Learners will be introduced to effective negotiation and closing techniques to help them succeed in their real estate career.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: Nil

Course Objective(s):

Guide RES in applying the right ethics and professionalism when negotiating and closing in real estate transactions.

Expected Learning Outcome(s):

1. Candidates will learn about buyers’ behaviors and how to engage them.
2. Know and exercise the Code of ethics and Professional client care while negotiating and closing a transaction.
3. Dispute resolution with regard to commission & co-broke fees.
4. Learn applicable and effective negotiation and closing skills.

Course Synopsis:

Effective negotiation and closing is vital to any successful salesperson.

This course aims to help learners understand buyer’s behaviour, promote professionalism and right ethics in negotiating and closing transactions. Learners will be introduced to effective negotiation and closing techniques to help them succeed in their real estate career.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: Nil

Course Objective(s):

Guide RES in applying the right ethics and professionalism when negotiating and closing in real estate transactions.

Expected Learning Outcome(s):

1. Candidates will learn about buyers’ behaviors and how to engage them.
2. Know and exercise the Code of ethics and Professional client care while negotiating and closing a transaction.
3. Dispute resolution with regard to commission & co-broke fees.
4. Learn applicable and effective negotiation and closing skills.

Course Synopsis:

Effective negotiation and closing is vital to any successful salesperson.

This course aims to help learners understand buyer’s behaviour, promote professionalism and right ethics in negotiating and closing transactions. Learners will be introduced to effective negotiation and closing techniques to help them succeed in their real estate career.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

Generic Category: Global Perspective (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours (light refreshments provided)

Course Details

2025 has been a volatile year under the Trump’s administration. The keyword is UNCERTAINTY around the world. 

Join us at to examine the various key statistics that affect our trade and real estate business on a macro and micro level. Find out how our sales and rental market may be affected by such policies of the world super power. How will the rise or fall in USD affect Singapore.

End the session with some fun looking at your own personal numbers (Date of Birth) and figure out what 2025 have for you in terms of money and relationships issues.

ABOUT THE TRAINER

Mr Peter Koh, President, IEA

Peter has been in the Real Estate Industry for over 20 years & holds a Business degree from NUS. He is certified in Training and Assessment (ACTA). He has represented both landlords (institutional and private) and tenants (private individuals and corporations) over these years. He has extensive experience handling disputes of various scales.

Terms & Conditions
By registering for this event, participants agree to the following terms and conditions: -

Eligibility & Attendance

• Full attendance is required to be eligible for CPD credit(s). Participants must sign in at the start and sign out at the end of the eventsession.

CPD Credits Awarded

• A total of 6 CPD credits will be awarded: 4 under Professional Competency and 2 under Generic Competency.
• CPD credits will be submitted to CEA within 3 to 5 working days after the event.
• E-certificates will be emailed to participants who have fulfilled the attendance requirements.

Registration & Payment

• All registrations must be completed via the official registration portal.
• Fees (if applicable) are payable in full at the point of registration.

Cancellation & Refund Policy

• No refund will be given for cancellations or no-shows.
• In the event of illness or valid emergencies, participants may request to transfer to another CPD session (subject to availability), with supporting documentation.

Programme Changes

• SEAA reserves the right to amend the event program, speaker lineup, or venue without prior notice.
• In the unlikely event of a cancellation by SEAA, a full refund or credit transfer option will be provided.

Personal Data Protection

• By registering, participants consent to SEAA collecting, using, and disclosing their personal data for event administration and CPD submission purposes.
• Photos or videos taken during the seminar may be used by SEAA for publicity and marketing purposes.

Others

• Participants are advised to arrive at least 15 minutes before the start of each session.
• Latecomers may be denied entry and, or may not be eligible for CPD credits.

Navigating Rental Scams in Singapore Residential Tenancy

Generic Category: Problem Solving (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This Generic CPD is designed to provide real estate salespersons with essential knowledge and strategies to prevent rental scams in Singapore. Sharing various case studies from the Council for Estate Agencies (CEA) and the Singapore Police Force (SPF), participants will develop a thorough understanding of the different types and methods of rental scams and property agent impersonations. This information will enable them to better assist their clients and safeguard themselves against becoming victims of such residential property scams.

Key Learning Points: 

After the session, learners will understand and able to communicate with Residential Landlords and Tenants on :

• Overview of Scams in Singapore.
• Explore Rental Scams in Singapore.
• Case studies of Rental Scams transactions.
• Understand CEA Consumer Advisory on Rental Scams.
• Understand Police Advisory on Rental Scams.

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P203S0953] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: No funding

Course Synopsis:

Course Outline

In one of the CEA newsletters, Landlord-Tenant disputes are the most common forms of disputes. In such cases, both parties may try to look for a 3rd party to mediate – often clients will turn to the property agents who handled the rental transactions. Real estate salespersons will understand the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :
1. Understand Deposit matters
2. Assess & Differentiate liability of repairs
3. Discuss possible solutions & advice the tenant and/or a landlord in tenancy disputes
4. Handover for Rent Proposed Documentation
5. Managing Early Termination of Tenancy
6. Steps of Approach to handle such situations

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (3 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Outline

Reasonable “fair wear and tear” refers to the ordinary use except for normal deterioration in the condition of the premises and its fixtures and appliances used by the tenant. However when to determine a repair or a replacement lies within a thin line of perceptions of individuals. Often Real estate salespersons we may be caught in-between our landlords and tenants. In this course, attendees will learn the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :

1. Comprehend guidelines on residential leasing.
2. Recognize tenancy matters on repairs.
3. Assess and differentiate minor and major repairs.
4. Discuss possible solutions and advice to tenant(s) and/or landlord(s) in tenancy disputes.
5. Apply systematic approaches when handling common problems between landlord and tenant.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salespersons’ level of knowledge in handling HDB flats and HDB living quarters on subletting and tenancy matters. Understand the general HDB subletting conditions and procedures for HDB subletting approval. Get to know CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing tenancy case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –

1. Eligibility procedures and relevant documents required in leasing process of HDB flats.
2. Case studies relating to leasing transactions, Possible solution to assist HDB clients.
3. Identify possible pitfalls and avoid making errors.
4. Understand CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Fundamental Knowledge in HDB Financial Planning

Generic Category: Decision Making (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: -

After the session, learners will understand and able to communicate with HDB clients on: -

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

An in-depth session that makes complex HDB policies, financial and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing HDB financial planning using real life HDB Resale as case studies. This Generic CPD is the fundamental start with step by step in preparing salespersons to serve clients for selling & buying of HDB flats.

1) Resale Process of HDB Sellers & Buyers (wef 9^th May 2023)

2) Calculations for HDB Sale & Purchase

3) CPF matters for HDB Resale Cases

4) Case Studies for various scenarios

5) Timeline when handling HDB cases for Normal / Contra / Bridging loan

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee's Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: UTAP Funding

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: UTAP Funding

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: UTAP Funding

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

CPD Category: Professional (3 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Outline

Reasonable “fair wear and tear” refers to the ordinary use except for normal deterioration in the condition of the premises and its fixtures and appliances used by the tenant. However when to determine a repair or a replacement lies within a thin line of perceptions of individuals. Often Real estate salespersons we may be caught in-between our landlords and tenants. In this course, attendees will learn the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :

1. Comprehend guidelines on residential leasing.
2. Recognize tenancy matters on repairs.
3. Assess and differentiate minor and major repairs.
4. Discuss possible solutions and advice to tenant(s) and/or landlord(s) in tenancy disputes.
5. Apply systematic approaches when handling common problems between landlord and tenant.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Navigating Rental Scams in Singapore Residential Tenancy

Generic Category: Problem Solving (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This Generic CPD is designed to provide real estate salespersons with essential knowledge and strategies to prevent rental scams in Singapore. Sharing various case studies from the Council for Estate Agencies (CEA) and the Singapore Police Force (SPF), participants will develop a thorough understanding of the different types and methods of rental scams and property agent impersonations. This information will enable them to better assist their clients and safeguard themselves against becoming victims of such residential property scams.

Key Learning Points: 

After the session, learners will understand and able to communicate with Residential Landlords and Tenants on :

• Overview of Scams in Singapore.
• Explore Rental Scams in Singapore.
• Case studies of Rental Scams transactions.
• Understand CEA Consumer Advisory on Rental Scams.
• Understand Police Advisory on Rental Scams.

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Know the Inside-Out of HDB Transactions

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes

After the session, learners will understand and able to communicate with HDB clients on: –

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

This Generic CPD aims to equip salespersons with the must-knows and how to avoid pitfalls when assisting clients with HDB resale case submission through HDB New portal – MY FLAT DASHBOARD wef 9^th May 2023. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies. This enables the learners to understand the basic rules and regulations of HDB. For salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Trainer Profile

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salespersons’ level of knowledge in handling HDB flats and HDB living quarters on subletting and tenancy matters. Understand the general HDB subletting conditions and procedures for HDB subletting approval. Get to know CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing tenancy case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –

1. Eligibility procedures and relevant documents required in leasing process of HDB flats.
2. Case studies relating to leasing transactions, Possible solution to assist HDB clients.
3. Identify possible pitfalls and avoid making errors.
4. Understand CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Fundamental Knowledge in HDB Financial Planning

Generic Category: Decision Making (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: -

After the session, learners will understand and able to communicate with HDB clients on: -

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

An in-depth session that makes complex HDB policies, financial and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing HDB financial planning using real life HDB Resale as case studies. This Generic CPD is the fundamental start with step by step in preparing salespersons to serve clients for selling & buying of HDB flats.

1) Resale Process of HDB Sellers & Buyers (wef 9^th May 2023)

2) Calculations for HDB Sale & Purchase

3) CPF matters for HDB Resale Cases

4) Case Studies for various scenarios

5) Timeline when handling HDB cases for Normal / Contra / Bridging loan

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee's Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

An in-depth session that makes complex new HDB policies and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions would be sharing the new Resale Process named as MY FLAT DASHBOARD wef from 9th May 2023. A useful Handbook with step by step explanation for salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Learning Outcome

After the session, learners will understand and able to communicate with HDB clients on :

1. Resale Process of HDB Sellers & Buyers
2. Steps to register HDB Financial Eligibility (HFE wef May 2023)
3. CPF matters for HDB Resale Cases
4. Timeline for HDB Process (Sellers / Buyers)
5. Timeline for HDB Enhanced Contra / Bridging loan

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Navigating Rental Scams in Singapore Residential Tenancy

Generic Category: Problem Solving (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This Generic CPD is designed to provide real estate salespersons with essential knowledge and strategies to prevent rental scams in Singapore. Sharing various case studies from the Council for Estate Agencies (CEA) and the Singapore Police Force (SPF), participants will develop a thorough understanding of the different types and methods of rental scams and property agent impersonations. This information will enable them to better assist their clients and safeguard themselves against becoming victims of such residential property scams.

Key Learning Points: 

After the session, learners will understand and able to communicate with Residential Landlords and Tenants on :

• Overview of Scams in Singapore.
• Explore Rental Scams in Singapore.
• Case studies of Rental Scams transactions.
• Understand CEA Consumer Advisory on Rental Scams.
• Understand Police Advisory on Rental Scams.

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Course Synopsis:

This seminar will cover: –

• Planning Concepts.
• Landscape of Singapore Before Concept Plan.
• Introduction to Concept Plan
• Read and look out for important information in Master Plan
• Case Study – Misrepresentation of Master Plan
• Past & Future Development of Singapore Landscape
• Property Prices

Expected Learning Outcome:

• Introduction of Concept Plan.
• Understand Master Plan & the planning framework set by Urban Redevelopment Authority (URA).
• Learn how to read Master Plan and apply correctly to avoid misrepresentation through the case studies.
• Study the Master Plan and its impact on property transactions.
• Understand the Master Plan and its future development of Singapore. Both past and present.

About the Trainer

Harold Tan

Director (Real Estate Advisory), VestAsia Group.

Trainer, Certificate in the Marketing of Commercial Properties & Various CPD Courses

B Sc (Hons)(Real Estate),  MA (Business Admin), MICSC, ACTA

Harold Tan has over 35 years of experience in real estate covering both the public and private sectors. He started his career as a valuer in Jurong Town Corporation (JTC) and became JTC’s first Overseas Merit Scholar, where he learned about Strategic Marketing and Professional Personal Selling while doing his MBA in the USA.

When he returned, Harold was assigned to market the Singapore Science Park and was promoted to become the first GM of TechParks Pte LTD which eventually became Ascendas. Over the years, he has taken on senior positions in investment, real estate development as well as international consultancy companies (Jones Lang LaSalle) where he had to market and “sell” ideas, new products and services to corporates such as GIC, Hong Kong Land, Goldman Sachs, Capitaland, ING Real Estate, Prada, Sephora, Body Shop etc.

He walks the talk and continues to use the selling techniques in this class to convince clients – individuals and institutions – to adopt new ideas, paradigm shifts and repositioning of brands and products to meet their business objectives. This is a programme based on tried and tested business principles and a sound understanding of human behaviors and decision-making that will open your mind to a better understanding of how people “buy” into your ideas, products and services.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Course Synopsis:

The course aims for estate agents and salespersons to understand the importance of performing due diligence and proper conduct during property transactions, to avoid been complained. When complaints are received, adopt the necessary complaint handling skills to minimise and resolve the complaints.

Resolving complaints can be lengthy, stressful, and costly. This course will summarise the rules on complaints handling, dispute resolutions, and understanding from case studies, the penalties imposed on estate agents and salespersons for mishandling and misconduct of transactions. Look at methods of avoiding complaints and exercising due diligence.

Course attendees will understand the significance of the Estate Agent (Amendment) Bill which sees the introduction of the Letter of Censure and increased financial penalty for errant EA and RES. They will learn the importance of complaint handling. For unresolved complaints, understand the process of CEA Dispute Resolution Scheme. They will learn skills in handling complaints and performing necessary due diligence checks.

Course Objective(s)

Develop your business as a real estate agent, as you explore the essential skills and principles of data science and At the end of the course,  participants will be able to : –

• Understand the outline of Dispute Resolution Scheme
• Know the dispute resolution process
• Know the penalties faced
• Understand the importance of due diligence checks

About the Trainer

Adam Wang, President of SEAA, Key Executive Officer of FER Properties Pte Ltd

Adam is an experienced Marketing Director with a demonstrated history of working in the real estate industry. Skilled in Negotiation, Commercial Mortgages, Customer Service, Working with Tenants, and Investment Properties. Strong marketing professional with a Cert-in-CEHA focused in Real Estate from Singapore Institute of Surveyors and Valuers (SISV).

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Course Synopsis

• By the end of this course, learners will be able to advise their clients on: –
• Eligibility to purchase an HDB Resale
• Overview of the buying process, e.g. ‘Intent to buy’ to resale portal procedure
• CPF housing grants (Family grant, enhanced housing grant, proximity housing grant) and their eligibility conditions
• Loan eligibility – HDB or Bank loan
• Case studies – to familiarize ourselves with different scenarios, e.g. calculate the grant amount for a couple
  –  Know the eligibility to sell
  –  Present clear calculations to sellers
  –  Understand the resale procedure for HDB sellers
  –  Advise clients on enhanced contra facility

This course will take learners through the essential knowledge of qualifying HDB buyers on the resale eligibility schemes, CPF housing grants, and mortgage loans. End of the segments, learners will answer quizzes to recap what they’ve learned.

About the Trainer

Adam Wang, President of SEAA, Key Executive Officer of FER Properties Pte Ltd

Adam is an experienced Marketing Director with a demonstrated history of working in the real estate industry. Skilled in Negotiation, Commercial Mortgages, Customer Service, Working with Tenants, and Investment Properties. Strong marketing professional with a Cert-in-CEHA focused in Real Estate from Singapore Institute of Surveyors and Valuers (SISV).

Real Estate 4.0: Real Estate Tokenisation (RET)

Generic Category: Digital Fluency (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Course Synopsis:

This course provides a comprehensive understanding of real estate tokenisation and its implications in the digital asset market, focusing on Singapore and global trends. Participants will delve into the concepts of tokenisation, its benefits, risks, and its application in real estate. Through case studies and practical scenarios, participants will gain insights into the transformative potential of real estate tokenisation and its impact on landlords, investors, and the future of the real estate industry.

Course Outline:

1. Introduction to Digital Assets in the Real Estate Market
   Overview of current market trends in digital assets, with a focus on Singapore and global perspectives.
   
   
2. Benefits of Tokenisation of Digital Assets
   Understanding the advantages and opportunities offered by tokenisation in the context of real estate assets.
   
   
3. Understanding Tokenisation: Concepts and Risks
   Exploring the fundamentals of tokenisation, including its definition, processes, and associated risks.
   
   
4. Real Estate Tokenisation: Advantages and Applications
   Delving into the specific benefits of real estate tokenisation and its practical applications in investment and asset management.
   
   
5. Case Study Analysis: Singapore Real Estate Tokenisation Platforms
   Examining real-world examples of successful real estate tokenisation projects and analyzing their impact on the market.
   
   
6. Practical Application: Real Estate Tokenisation Scenarios
   Applying the concepts learned to various scenarios encountered by landlords, investors, and industry stakeholders.
   
   
7. Future Trends: Digital Assets and the Evolution of Real Estate Tokenisation
   Exploring emerging trends and the future trajectory of digital assets in the real estate sector, including potential innovations and challenges.

Reference: https://www.savills.com.vn/pdf-folder/ireas-citadao-whitepaper-2023en.pdf

Trainer Profile

Bernard Soo has over 18 years of experience in the Banking and Wealth Management industry, including 7 years as a private banker for High-Net-Worth Individuals and over 10 years in senior management roles such as Head of Wealth Proposition and Online Equities in Standard Chartered Bank and Head of Digital Wealth Proposition in UOB. In his management capacity, he designed and implemented bank-level acquisition strategies across the region to enable the Singapore bankers’ prospecting activities to help them achieve their acquisition goals.

Through his organisation, momenta Group, he currently trains and coach Private Bankers in the Private Banks in Singapore on Sales (Prospecting, Relationship Management and Negotiation), Wealth Management as well as Fintech.

Bernard previously served as the Board Member of the Singapore Fintech Association representing the Fintech community in Singapore. He is also co-founded CitaDAO, a DeFi Property Tokenising platform, where he assists UHNW individuals and Family Offices globally to tokenise their real estate.

Mastering Sales Negotiation: Strategies for Success (MSN)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Course Synopsis:

This course equips sales professionals with the skills to navigate negotiations confidently and effectively. Participants will learn persuasive techniques, negotiation tactics, and trust-building strategies to close deals successfully. The 6Cs approach, combined with tools for handling objections and reading non-verbal cues, will enable participants to achieve win-win outcomes while maintaining strong client relationships.

Learning Outcomes:

1. Use persuasion techniques to influence negotiation outcomes.
2. Apply the 6Cs approach for structured and effective negotiations.
3. Master negotiation tactics to handle challenging scenarios.
4. Build trust intentionally during negotiation processes.
5. Handle objections confidently and constructively.
6. Recognize and interpret verbal and non-verbal clues and cues.

Course Outline:

1. Introduction to Sales Negotiation
   • Understanding the role of negotiation in sales.
   • Characteristics of a successful negotiator.
2. Persuasion Techniques
   • Strategies to influence decision-making.
   • Creating compelling value propositions.
3. 6Cs Approach to Negotiation
   • Overview of the 6Cs framework.
   • Practical application to structure negotiations.
4. Negotiation Tactics
   • Effective tactics to manage difficult scenarios.
   • Balancing assertiveness with collaboration.
5. Building Trust Intentionally During Negotiation
   • The psychology of trust in high-stakes discussions.
   • Tools to foster trust and credibility.
6. Handling Objections in Negotiations
   • Common objections and their root causes.
   • Techniques to address objections effectively.
7. Clues and CuesConclusion
   • Recognizing verbal and non-verbal signals.
   • Adjusting negotiation strategies based on client cues.

 Conclusion

• Integrating strategies into daily negotiation practices.
• Developing a personal plan for negotiation success.

Trainer Profile

Bernard Soo has over 18 years of experience in the Banking and Wealth Management industry, including 7 years as a private banker for High-Net-Worth Individuals and over 10 years in senior management roles such as Head of Wealth Proposition and Online Equities in Standard Chartered Bank and Head of Digital Wealth Proposition in UOB. In his management capacity, he designed and implemented bank-level acquisition strategies across the region to enable the Singapore bankers’ prospecting activities to help them achieve their acquisition goals.

Mastering Value and Trust: A Strategic Acquisition Success for Real Estate Professionals (MVT)

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Course Synopsis:

In the competitive real estate market, standing out requires more than just knowledge of properties—it demands a clear value proposition, intentional trust-building, and a systematic approach to sales. This course is designed for real estate agents looking to elevate their sales performance by mastering key strategies such as crafting unique value propositions, fostering client trust, and implementing a proven 7-step sales framework. Participants will leave with a customized real estate sales strategy and actionable plan to drive results and build lasting client relationships.

Learning Outcomes:

By the end of this course, participants will be able to:

1. Differentiate themselves and their services by effectively leveraging Unique Selling Propositions (USPs) and Unique Value Propositions (UVPs) in the real estate context.
2. Create a compelling Personal Value Proposition (PVP) that resonates with property buyers and sellers.
3. Build trust intentionally with clients through tailored communication and consistent actions.
4. Apply a 7-step sales framework to manage the real estate sales process from lead generation to closing.
5. Develop a targeted sales strategy and plan that aligns with their unique market and audience.

Course Outline:

1. Introduction: The keys to success in real estate sales.
2. USP vs. UVP: Crafting your unique real estate edge.
3. Personal Value Proposition: Positioning yourself as the go-to agent.
4. Building Trust: Strategies to earn and maintain client confidence.
5. 7 Steps Sales Framework: From prospecting to closing deals.
6. Sales Strategy & Plan: Developing a customized plan for your market.

Conclusion: Integrating strategies and next steps for growth.

Trainer Profile

Mr Bernard Soo has over 18 years of experience in the Banking and Wealth Management industry, including 7 years as a private banker for High-Net-Worth Individuals and over 10 years in senior management roles such as Head of Wealth Proposition and Online Equities in Standard Chartered Bank and Head of Digital Wealth Proposition in UOB. In his management capacity, he designed and implemented bank-level acquisition strategies across the region to enable the Singapore bankers’ prospecting activities to help them achieve their acquisition goals.

Connecting and Building Trust with High Net Worth Individuals (HNWIs)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Funding available: Nil

Course Outline

Part 1: Understanding High Net Worth Individuals
- Definition and characteristics of HNWIs
- Psychology and motivations of HNWIs
- Identifying the needs and expectations of HNWIs

Part 2: Building Rapport and Authentic Connections
- The importance of authenticity in connecting with HNWIs
- Effective communication strategies for building rapport
- Leveraging emotional intelligence in interactions with HNWIs

Part 3: Cultivating Trust and Credibility
- The role of trust in relationships with HNWIs
- Establishing credibility and expertise
- Handling sensitive information with discretion and confidentiality

Part 4: Tailoring Services to HNWIs
- Customizing services to meet the unique needs of HNWIs
- Providing personalized experiences and solutions
- Anticipating and addressing potential challenges and concerns

Part 5: Managing Long-Term Relationships
- Strategies for nurturing long-term relationships with HNWIs
- Proactive relationship management and client retention
- Continuously adding value and exceeding expectations

Course Synopsis

This course aims to equip participants with the skills and strategies necessary to effectively connect with and build trust among High-Net-Worth Individuals (HNWIs). Recognizing the unique needs, preferences, and expectations of HNWIs, the course delves into various aspects of communication, relationship-building, and trust-establishing techniques tailored to this demographic. Participants will gain insights into the psychology of HNWIs, understand the importance of authenticity and discretion, and learn practical approaches to cultivate meaningful connections and foster long-term trust-based relationships.

ABOUT THE TRAINER

Bernard Soo

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcome

• appreciate and extract information details from the INLIS product report called the POI (Property Ownership Information)
• procure facts accurately about the industrial property that they intend to market for sale from an authoritative source, ie. the SLA (Singapore Land Authority).
• better understand where they may procure more in-depth information from SLA online conveniently through the INLIS from the comfort of their homes.

Course Description

Learn how to effectively qualify and market JTC landed industrial properties using authoritative sources. This course will teach you to appreciate and extract vital details from the INLIS POI (Property Ownership Information) report, ensuring accurate procurement of facts from the Singapore Land Authority (SLA). Gain insights into accessing comprehensive information conveniently through SLA’s online platform, INLIS.

This course equips registered real estate salespersons with crucial skills to accurately qualify and market JTC landed industrial properties, a niche yet significant sector in the real estate market. Understanding and utilizing authoritative data sources like the INLIS POI report and SLA ensures that salespersons can provide precise and reliable information to clients, enhancing their professionalism and competency. This aligns with the industry’s standards for due diligence and informed property transactions, making it an essential Professional Competency CPD topic.

About the Trainer

Mr Arthur Lee Beng San, Industrial Realtor & CPD Trainer

Arthur is a qualified and experienced industrial realtor with over 19 years of experience. He has a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS, and is professionally recognized by SISV as MSISV (Agency & Marketing). He has closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.

Arthur has lectured at the Singapore Polytechnic, IBMEC College, and ASREA. He is able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

Here are some of the key points of his profile: –

• Academically qualified with both a B.Sc. (Estate Management) and M.Sc. (Real Estate) from NUS.
• Professionally recognized and designated by SISV as MSISV (Agency & Marketing).
• Extensively experienced as a practicing Industrial Realtor of 19 years.
• Closed a wide range of landed industrial property deals with corporate entities such as AMD (Singapore) Pte Ltd, Mapletree REIT, and many others.
• Able to provide proper guidance and teach CEA registered Agents how to navigate through SLA’s INLIS, URA’s websites and the various Industrial Property markets so as to close landed industrial property deals professionally.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 2.5 hours

Funding: UTAP Funding

Course Objective(s):

Guide leaners to be proficient in tenancy procedures and handling tenancy issues.

Expected Learning Outcome(s):

• Understand Tenancy procedures
• Be conversant with Letter of intent (LOI) and letter of offer (LO)
• Be conversant with Tenancy agreement (TA)
• Handling leasing and tenancy issues
• Subletting of HDB & Private residential properties
• Responsibilities of the flat owner and the implication on property tax
• URA regulations on leasing of residential properties
• Verify legal ownership of landlord.
• Verify immigration/employment status of foreign tenants.

Course Synopsis:

There are many disputes between landlords and tenants when it comes to tenancy and leasing of residential properties.

This course aims to help learners understand and manage tenancy and related issues for Landlords and Tenants. Promote professionalism and right ethics in salespersons to assist their respective clients.

About the Trainer

Nicholas Nah

Mr Nicholas Nah is currently a Director and KEO of a local real estate agency. He has been active in the real estate industry for over 10 years. Prior his current role, he had held various appointments as the Business Development Director and Division Director of an international property consultancy firm, and has worked with real estate business owners in the Asia Pacific region for business opportunities.

Nicholas is a passionate communicator and has inspired, guided and trained many in his real estate journey. Being active in the market place, he is current and has much experience to share in sales and purchase and leasing of a wide spectrum of residential and commercial properties transactions.

Seminar Details

SingCapital and SEAA are collaborating to host a Real Estate Leaders Forum, addressing critical issues impacting the industry. The event will feature two key discussions:

1. Impact of Interest Rates on Property Investments: Alfred will present insights into the effects of interest rate fluctuations on property investments. This segment aims to provide attendees with a comprehensive understanding of how interest rate changes can influence investment decisions and market dynamics.  He will also present on Singapore's appeal to international investors amidst global economic shifts and evolving market dynamics.

2. Standardizing Co-Broking Arrangements: A panel discussion, consisting of the President of SEAA, Ms Sharon Lin, legal expert, and Alfred Chia, will delve into the necessity of standardizing co-broking arrangements. The panel will explore common challenges faced by salespersons, the advantages of establishing Memorandums of Understanding (MOUs), legal implications of non-compliance with MOUs, past disciplinary cases related to co-broking issued by CEA, and the importance of professional indemnity insurance coverage.

Course Overview

Course Modules

Course Overview

Course Modules

Course Overview

Course Modules

Course Overview

Course Modules

Course Overview

Course Modules

Course Overview

Course Modules

SAMP Overview

Written with the real estate professional in mind, the course is also suitable for financial planners and property investors alike. Rich in both concepts and hands-on practices, this course will equip the course participant with the knowledge and skill to both plans and manage a mortgage. Course participants will also be introduced to advanced financing strategies, as well as the effective use of leverage – a critical
the element that will improve borrowing capabilities and help create greater wealth.

Why SAMP™?

A real estate professional who has the requisite knowledge and skill in mortgage planning will be able to add value to the buying and selling process that he/she undertakes to serve his client. A financial planner who has an in-depth knowledge of mortgage planning will be able to chart out his client’s finances holistically and recommend the right instruments to generate more wealth. A property investor, on the other hand, will get to know the features of the different types of loans available, and take on the loan most suitable for his/her investment profile.

Course Objectives

By the end of the course, participants would be able to:

• Work out a financial blueprint before a property purchase;
• Identify the factors that banks use to assess loan eligibility;
• Recognise the different types of loans;
• Select a loan most suitable for a property purchase;
• Describe what a bridging loan is and illustrate its use;
• Outline the steps in arranging for commercial property investment;
• Explain how an equity term loan can unlock value from a property without selling;
• Identify the conditions favorable to refinancing;
• Describe the factors to look out for in managing a construction loan;
• Create a plan to pay off the loan earlier; and
• Identify the protection plan most relevant to the home buyer and the property.

SAMP Overview

Written with the real estate professional in mind, the course is also suitable for financial planners and property investors alike. Rich in both concepts and hands-on practices, this course will equip the course participant with the knowledge and skill to both plans and manage a mortgage. Course participants will also be introduced to advanced financing strategies, as well as the effective use of leverage – a critical
the element that will improve borrowing capabilities and help create greater wealth.

Why SAMP™?

A real estate professional who has the requisite knowledge and skill in mortgage planning will be able to add value to the buying and selling process that he/she undertakes to serve his client. A financial planner who has an in-depth knowledge of mortgage planning will be able to chart out his client’s finances holistically and recommend the right instruments to generate more wealth. A property investor, on the other hand, will get to know the features of the different types of loans available, and take on the loan most suitable for his/her investment profile.

Course Objectives

By the end of the course, participants would be able to:

• Work out a financial blueprint before a property purchase;
• Identify the factors that banks use to assess loan eligibility;
• Recognise the different types of loans;
• Select a loan most suitable for a property purchase;
• Describe what a bridging loan is and illustrate its use;
• Outline the steps in arranging for commercial property investment;
• Explain how an equity term loan can unlock value from a property without selling;
• Identify the conditions favorable to refinancing;
• Describe the factors to look out for in managing a construction loan;
• Create a plan to pay off the loan earlier; and
• Identify the protection plan most relevant to the home buyer and the property.