[P203S0953] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: No funding

Course Synopsis:

Course Outline

In one of the CEA newsletters, Landlord-Tenant disputes are the most common forms of disputes. In such cases, both parties may try to look for a 3rd party to mediate – often clients will turn to the property agents who handled the rental transactions. Real estate salespersons will understand the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :
1. Understand Deposit matters
2. Assess & Differentiate liability of repairs
3. Discuss possible solutions & advice the tenant and/or a landlord in tenancy disputes
4. Handover for Rent Proposed Documentation
5. Managing Early Termination of Tenancy
6. Steps of Approach to handle such situations

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.