Connecting and Building Trust with High Net Worth Individuals (HNWIs)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Funding available: Nil

Course Outline

Part 1: Understanding High Net Worth Individuals
- Definition and characteristics of HNWIs
- Psychology and motivations of HNWIs
- Identifying the needs and expectations of HNWIs

Part 2: Building Rapport and Authentic Connections
- The importance of authenticity in connecting with HNWIs
- Effective communication strategies for building rapport
- Leveraging emotional intelligence in interactions with HNWIs

Part 3: Cultivating Trust and Credibility
- The role of trust in relationships with HNWIs
- Establishing credibility and expertise
- Handling sensitive information with discretion and confidentiality

Part 4: Tailoring Services to HNWIs
- Customizing services to meet the unique needs of HNWIs
- Providing personalized experiences and solutions
- Anticipating and addressing potential challenges and concerns

Part 5: Managing Long-Term Relationships
- Strategies for nurturing long-term relationships with HNWIs
- Proactive relationship management and client retention
- Continuously adding value and exceeding expectations

Course Synopsis

This course aims to equip participants with the skills and strategies necessary to effectively connect with and build trust among High-Net-Worth Individuals (HNWIs). Recognizing the unique needs, preferences, and expectations of HNWIs, the course delves into various aspects of communication, relationship-building, and trust-establishing techniques tailored to this demographic. Participants will gain insights into the psychology of HNWIs, understand the importance of authenticity and discretion, and learn practical approaches to cultivate meaningful connections and foster long-term trust-based relationships.

ABOUT THE TRAINER

Bernard Soo

Connecting and Building Trust with High Net Worth Individuals (HNWIs)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Funding available: Nil

Course Outline

Part 1: Understanding High Net Worth Individuals
- Definition and characteristics of HNWIs
- Psychology and motivations of HNWIs
- Identifying the needs and expectations of HNWIs

Part 2: Building Rapport and Authentic Connections
- The importance of authenticity in connecting with HNWIs
- Effective communication strategies for building rapport
- Leveraging emotional intelligence in interactions with HNWIs

Part 3: Cultivating Trust and Credibility
- The role of trust in relationships with HNWIs
- Establishing credibility and expertise
- Handling sensitive information with discretion and confidentiality

Part 4: Tailoring Services to HNWIs
- Customizing services to meet the unique needs of HNWIs
- Providing personalized experiences and solutions
- Anticipating and addressing potential challenges and concerns

Part 5: Managing Long-Term Relationships
- Strategies for nurturing long-term relationships with HNWIs
- Proactive relationship management and client retention
- Continuously adding value and exceeding expectations

Course Synopsis

This course aims to equip participants with the skills and strategies necessary to effectively connect with and build trust among High-Net-Worth Individuals (HNWIs). Recognizing the unique needs, preferences, and expectations of HNWIs, the course delves into various aspects of communication, relationship-building, and trust-establishing techniques tailored to this demographic. Participants will gain insights into the psychology of HNWIs, understand the importance of authenticity and discretion, and learn practical approaches to cultivate meaningful connections and foster long-term trust-based relationships.

ABOUT THE TRAINER

Bernard Soo

Connecting and Building Trust with High Net Worth Individuals (HNWIs)

Generic Category: Communication (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 2.5 hours

Funding available: Nil

Course Outline

Part 1: Understanding High Net Worth Individuals
- Definition and characteristics of HNWIs
- Psychology and motivations of HNWIs
- Identifying the needs and expectations of HNWIs

Part 2: Building Rapport and Authentic Connections
- The importance of authenticity in connecting with HNWIs
- Effective communication strategies for building rapport
- Leveraging emotional intelligence in interactions with HNWIs

Part 3: Cultivating Trust and Credibility
- The role of trust in relationships with HNWIs
- Establishing credibility and expertise
- Handling sensitive information with discretion and confidentiality

Part 4: Tailoring Services to HNWIs
- Customizing services to meet the unique needs of HNWIs
- Providing personalized experiences and solutions
- Anticipating and addressing potential challenges and concerns

Part 5: Managing Long-Term Relationships
- Strategies for nurturing long-term relationships with HNWIs
- Proactive relationship management and client retention
- Continuously adding value and exceeding expectations

Course Synopsis

This course aims to equip participants with the skills and strategies necessary to effectively connect with and build trust among High-Net-Worth Individuals (HNWIs). Recognizing the unique needs, preferences, and expectations of HNWIs, the course delves into various aspects of communication, relationship-building, and trust-establishing techniques tailored to this demographic. Participants will gain insights into the psychology of HNWIs, understand the importance of authenticity and discretion, and learn practical approaches to cultivate meaningful connections and foster long-term trust-based relationships.

ABOUT THE TRAINER

Bernard Soo

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

The real estate business is often fraught with legal pitfalls that may potentially affect the career of Real Estate Salespersons. It is therefore important for Real Estate Salespersons to learn what these legal pitfalls are so as to avoid falling foul of them. Amongst other benefits, this course will allow the participants to explore and have a clear understanding of what the common legal pitfalls are, how to navigate or avoid them and the various dispute resolution methods if they fall into these pitfalls.

In particular, the participants will learn what are legal misrepresentation, legal pitfalls associated with the grant of the option to purchase, payment of commission, delay and failure to complete the sale and purchase transaction and professional misconduct.

This highly relevant and practical course will also discuss the various methods in avoiding or tackling these legal pitfalls, including the use of negotiation, mediation, arbitration and litigation.

Expected Learning Outcome(s):

After attending the course, the Real Estate Salespersons should possess comprehensive understanding on the common legal pitfalls encountered in their profession and also learnt the various dispute resolution methods available. The Real Estate Salespersons should be equipped with the relevant knowledge to identify and avoid these problems and how to effectively manage and resolve these problems through the use of negotiation, mediation, arbitration or litigation method.

The course participants will also learn about the complaint process of the Council of Estate Agents.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

The real estate business is often fraught with legal pitfalls that may potentially affect the career of Real Estate Salespersons. It is therefore important for Real Estate Salespersons to learn what these legal pitfalls are so as to avoid falling foul of them. Amongst other benefits, this course will allow the participants to explore and have a clear understanding of what the common legal pitfalls are, how to navigate or avoid them and the various dispute resolution methods if they fall into these pitfalls.

In particular, the participants will learn what are legal misrepresentation, legal pitfalls associated with the grant of the option to purchase, payment of commission, delay and failure to complete the sale and purchase transaction and professional misconduct.

This highly relevant and practical course will also discuss the various methods in avoiding or tackling these legal pitfalls, including the use of negotiation, mediation, arbitration and litigation.

Expected Learning Outcome(s):

After attending the course, the Real Estate Salespersons should possess comprehensive understanding on the common legal pitfalls encountered in their profession and also learnt the various dispute resolution methods available. The Real Estate Salespersons should be equipped with the relevant knowledge to identify and avoid these problems and how to effectively manage and resolve these problems through the use of negotiation, mediation, arbitration or litigation method.

The course participants will also learn about the complaint process of the Council of Estate Agents.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Latest legal landscape relating to real estate in Singapore. Covering the latest round of cooling measures affecting real estate transactions and the implications on the various methods of transfer of ownership, if any.

Expected Learning Outcome(s):

• Latest legal landscape relating to real estate in Singapore.
• Latest government cooling measures affecting real estate transactions.
• Types of Properties for sale (Residential, Commercial or Industrial) and its implications.
• Practical considerations when selling or buying a property on behalf of the client – Granting of an Option to
Purchase and its terms and conditions.
• The different modes of transferring ownership of a property.
• By way of Sale.
• By way of Gift.
• By way of Trust.
• By way of Intestate Succession Act.
• By way of a Will.
• What are the implications for each mode?
• The importance of knowing these various modes of transfer.
• Case studies.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Latest legal landscape relating to real estate in Singapore. Covering the latest round of cooling measures affecting real estate transactions and the implications on the various methods of transfer of ownership, if any.

Expected Learning Outcome(s):

• Latest legal landscape relating to real estate in Singapore.
• Latest government cooling measures affecting real estate transactions.
• Types of Properties for sale (Residential, Commercial or Industrial) and its implications.
• Practical considerations when selling or buying a property on behalf of the client – Granting of an Option to
Purchase and its terms and conditions.
• The different modes of transferring ownership of a property.
• By way of Sale.
• By way of Gift.
• By way of Trust.
• By way of Intestate Succession Act.
• By way of a Will.
• What are the implications for each mode?
• The importance of knowing these various modes of transfer.
• Case studies.

About the Trainer

Patrick Tan, Chief Executive Officer of Fortis Law Corporation

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Expected Learning Outcomes:

The salient features of the Corruption, Drug Trafficking and other Serious Crimes (Confiscation of Benefits) Act (“CDSA”) and the Terrorism (Suppression of Financing) Act (“TSOFA”) in relation to the real estate agency industry.
The various offences and compliance requirements under these Acts, including:-

1. Offences of Assisting or Facilitating Money Laundering or Terrorism Financing;
2. Duties of Disclosure; and
3. Lodging of Suspicious Transaction Report (STR”);

   – How to identify suspicious transactions.
   – Appreciation of CEA’s Practice Circular.
   – Development of due diligence and compliance procedures.
   – Discussions and Case studies.
   – To understand the impact of the legislations concerning anti-money laundering and countering the financing of terrorism in Singapore on the real estate agency industry.
   – To appreciate the Practice Circular on the Prevention of Money Laundering and Countering the Financing of Terrorism issued by CEA on 22 Nov 2013.
   – To appreciate the legal obligations placed on estate agents and the salespersons by these legislations.
   – To appreciate the appropriate measures and procedures to be taken in the course of doing estate duty work.

About the Trainer

Mr Patrick Tan

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis

Expected Learning Outcomes:

The salient features of the Corruption, Drug Trafficking and other Serious Crimes (Confiscation of Benefits) Act (“CDSA”) and the Terrorism (Suppression of Financing) Act (“TSOFA”) in relation to the real estate agency industry.
The various offences and compliance requirements under these Acts, including:-

1. Offences of Assisting or Facilitating Money Laundering or Terrorism Financing;
2. Duties of Disclosure; and
3. Lodging of Suspicious Transaction Report (STR”);

   – How to identify suspicious transactions.
   – Appreciation of CEA’s Practice Circular.
   – Development of due diligence and compliance procedures.
   – Discussions and Case studies.
   – To understand the impact of the legislations concerning anti-money laundering and countering the financing of terrorism in Singapore on the real estate agency industry.
   – To appreciate the Practice Circular on the Prevention of Money Laundering and Countering the Financing of Terrorism issued by CEA on 22 Nov 2013.
   – To appreciate the legal obligations placed on estate agents and the salespersons by these legislations.
   – To appreciate the appropriate measures and procedures to be taken in the course of doing estate duty work.

About the Trainer

Mr Patrick Tan

Mr Patrick Tan is the Founder and Chief Executive Officer of the law firm M/s Fortis Law Corporation. He specializes in commercial litigation and dispute resolution, wealth and legacy management, and real estate. He is an Advocate & Solicitor of the Supreme Court of Singapore, Commissioner for Oaths, a Fellow with the Singapore Institute of Arbitrators, and an accredited Mediator, appointed by the Singapore Mediation Centre and the Primary Dispute Resolution Centre of the Subordinate Courts of Singapore.

Patrick holds a LL.B (Hons) at the University of Nottingham. He received top honours, clinching several academic prizes in land law, company law and partnership law. Whilst at Nottingham, he served as an editor on the editorial boards of the University’s law society and Malaysian and Singaporean Society.

Revolutionize Your Real Estate Business with Generative AI (REAI)*

* Please note that you will need a laptop for the hands-on exercises

Generic Category: Digital Fluency (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

The real estate industry is on the brink of a technological revolution, and Generative AI (GenAI) is the driving force. With its ability to create human-quality text, images, and videos even code, GenAI is poised to reshape the way we buy, sell, and manage properties. Are you ready to harness the power of GenAI to outshine your competition?

Join us for a 3-hour workshop where you'll:

1. Unlock the Potential: Discover innovative ways to enhance your real estate services with GenAI.
2. Hands-On Experience: Dive deep into practical applications of various GenAI tools.
3. Create Your Own AI: Learn to build custom chatbots and AI assistants to streamline your workflow.
4. Future-Proof Your Business: Gain insights into the future of real estate and how GenAI can help you stay ahead with our Competency Roadmap for Generative AI

The best part about the workshop is that no coding or programming knowledge is required!

*Workshop Agenda:
Part 1: The Power of GenAI
Understanding GenAI and Large Language Models
Assessing Your GenAI Maturity

Part 2: Supercharge Your Productivity
Leveraging GenAI for Enhanced Productivity and Learning
Hands-on Training with GenAI Tools

Break

Part 3: Build Your AI Toolkit
Creating Intelligent Chatbots and AI Assistants
Developing a GenAI Competency Roadmap

Don't miss this opportunity to revolutionize your real estate business.

ABOUT THE TRAINER

Shaun Jarmen, Industry Development Manager

Shaun has supported over 40 organisations in their data protection compliance journey and worked with senior management and data protection officers across property, financial, retail and logistics industry.

His privacy credentials include qualifications from Open Compliance Ethics Group & EXIN - the GRC Processional (GRCP), GRC Audit and the Integrated Data Privacy Professional (IDPP) Certification. He was educated at Singapore Management University (SMU) and graduated with an Advanced Diploma in Data Protection and Advanced Diploma in Data Governance.

Customer Journey Mapping

Generic Category: Customer Orientation (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This course empowers real estate professionals to refine their customer interactions by mastering customer journey mapping. By understanding and optimizing every touchpoint, agents can enhance client satisfaction, loyalty, and ultimately, their business success.

Why Attend:

Real estate transactions are deeply personal and emotionally charged experiences. Understanding the customer journey allows agents to anticipate client needs, address pain points proactively, and provide a seamless experience that differentiates them from competitors.

This course is essential for agents who want to build long-term relationships and elevate their client service.

Key Learning Points: 

– Understanding the Customer Journey: Gain insights into the different stages of a customer’s journey in real estate, from initial contact to post-sale services.

– Mapping Techniques: Learn step-by-step techniques to create detailed journey maps that reflect the client’s emotional and practical needs at each stage.

– Analyzing Touchpoints: Identify critical touchpoints where customer experience can be enhanced, leading to higher satisfaction and retention rates.

– Optimizing the Journey: Use the journey map to streamline processes, remove friction, and create a more engaging customer experience.

– Case Studies: Analyze successful journey maps from leading real estate firms, gaining insights into best practices.

Activities: Participants will collaborate to create journey maps tailored to different buyer personas, including first-time homebuyers, investors, and luxury property clients, followed by peer evaluations and discussions.

ABOUT THE TRAINER

Pat Mun Fai

Mr Pat is a Management and Marketing Practitioner with more than 30 years of Sales, Marketing and Business Management experience. He is experienced both in Industrial as well as FMCG products and has successfully built up world renowned brands like Motorola and Fuji Xerox here and in the region. As a practitioner, he has successfully recruited, coached, trained and developed numerous executives who have gone on to become successful managers today. Currently, he is a Senior Consultant with PMF Asia and lectures business and marketing subjects at a few leading academic institutions.

Mr Pat’s substantial experience in the business world has benefited many of the learners because he brings to his courses real life examples and workable practices that are well grounded in theoretical concepts and principles. Having managed and mentored many young people over the years, he is able to maintain an empathic yet result-oriented engagement with his learners.

Customer Journey Mapping

Generic Category: Customer Orientation (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This course empowers real estate professionals to refine their customer interactions by mastering customer journey mapping. By understanding and optimizing every touchpoint, agents can enhance client satisfaction, loyalty, and ultimately, their business success.

Why Attend:

Real estate transactions are deeply personal and emotionally charged experiences. Understanding the customer journey allows agents to anticipate client needs, address pain points proactively, and provide a seamless experience that differentiates them from competitors.

This course is essential for agents who want to build long-term relationships and elevate their client service.

Key Learning Points: 

– Understanding the Customer Journey: Gain insights into the different stages of a customer’s journey in real estate, from initial contact to post-sale services.

– Mapping Techniques: Learn step-by-step techniques to create detailed journey maps that reflect the client’s emotional and practical needs at each stage.

– Analyzing Touchpoints: Identify critical touchpoints where customer experience can be enhanced, leading to higher satisfaction and retention rates.

– Optimizing the Journey: Use the journey map to streamline processes, remove friction, and create a more engaging customer experience.

– Case Studies: Analyze successful journey maps from leading real estate firms, gaining insights into best practices.

Activities: Participants will collaborate to create journey maps tailored to different buyer personas, including first-time homebuyers, investors, and luxury property clients, followed by peer evaluations and discussions.

ABOUT THE TRAINER

Pat Mun Fai

Mr Pat is a Management and Marketing Practitioner with more than 30 years of Sales, Marketing and Business Management experience. He is experienced both in Industrial as well as FMCG products and has successfully built up world renowned brands like Motorola and Fuji Xerox here and in the region. As a practitioner, he has successfully recruited, coached, trained and developed numerous executives who have gone on to become successful managers today. Currently, he is a Senior Consultant with PMF Asia and lectures business and marketing subjects at a few leading academic institutions.

Mr Pat’s substantial experience in the business world has benefited many of the learners because he brings to his courses real life examples and workable practices that are well grounded in theoretical concepts and principles. Having managed and mentored many young people over the years, he is able to maintain an empathic yet result-oriented engagement with his learners.

Customer Journey Mapping

Generic Category: Customer Orientation (2 CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This course empowers real estate professionals to refine their customer interactions by mastering customer journey mapping. By understanding and optimizing every touchpoint, agents can enhance client satisfaction, loyalty, and ultimately, their business success.

Why Attend:

Real estate transactions are deeply personal and emotionally charged experiences. Understanding the customer journey allows agents to anticipate client needs, address pain points proactively, and provide a seamless experience that differentiates them from competitors.

This course is essential for agents who want to build long-term relationships and elevate their client service.

Key Learning Points: 

– Understanding the Customer Journey: Gain insights into the different stages of a customer’s journey in real estate, from initial contact to post-sale services.

– Mapping Techniques: Learn step-by-step techniques to create detailed journey maps that reflect the client’s emotional and practical needs at each stage.

– Analyzing Touchpoints: Identify critical touchpoints where customer experience can be enhanced, leading to higher satisfaction and retention rates.

– Optimizing the Journey: Use the journey map to streamline processes, remove friction, and create a more engaging customer experience.

– Case Studies: Analyze successful journey maps from leading real estate firms, gaining insights into best practices.

Activities: Participants will collaborate to create journey maps tailored to different buyer personas, including first-time homebuyers, investors, and luxury property clients, followed by peer evaluations and discussions.

ABOUT THE TRAINER

Pat Mun Fai

Mr Pat is a Management and Marketing Practitioner with more than 30 years of Sales, Marketing and Business Management experience. He is experienced both in Industrial as well as FMCG products and has successfully built up world renowned brands like Motorola and Fuji Xerox here and in the region. As a practitioner, he has successfully recruited, coached, trained and developed numerous executives who have gone on to become successful managers today. Currently, he is a Senior Consultant with PMF Asia and lectures business and marketing subjects at a few leading academic institutions.

Mr Pat’s substantial experience in the business world has benefited many of the learners because he brings to his courses real life examples and workable practices that are well grounded in theoretical concepts and principles. Having managed and mentored many young people over the years, he is able to maintain an empathic yet result-oriented engagement with his learners.

Navigating Rental Scams in Singapore Residential Tenancy

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This Generic CPD is designed to provide real estate salespersons with essential knowledge and strategies to prevent rental scams in Singapore. Sharing various case studies from the Council for Estate Agencies (CEA) and the Singapore Police Force (SPF), participants will develop a thorough understanding of the different types and methods of rental scams and property agent impersonations. This information will enable them to better assist their clients and safeguard themselves against becoming victims of such residential property scams.

Key Learning Points: 

After the session, learners will understand and able to communicate with Residential Landlords and Tenants on :

• Overview of Scams in Singapore.
• Explore Rental Scams in Singapore.
• Case studies of Rental Scams transactions.
• Understand CEA Consumer Advisory on Rental Scams.
• Understand Police Advisory on Rental Scams.

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Navigating Rental Scams in Singapore Residential Tenancy

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Synopsis:

This Generic CPD is designed to provide real estate salespersons with essential knowledge and strategies to prevent rental scams in Singapore. Sharing various case studies from the Council for Estate Agencies (CEA) and the Singapore Police Force (SPF), participants will develop a thorough understanding of the different types and methods of rental scams and property agent impersonations. This information will enable them to better assist their clients and safeguard themselves against becoming victims of such residential property scams.

Key Learning Points: 

After the session, learners will understand and able to communicate with Residential Landlords and Tenants on :

• Overview of Scams in Singapore.
• Explore Rental Scams in Singapore.
• Case studies of Rental Scams transactions.
• Understand CEA Consumer Advisory on Rental Scams.
• Understand Police Advisory on Rental Scams.

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

An in-depth session that makes complex new HDB policies and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions would be sharing the new Resale Process named as MY FLAT DASHBOARD wef from 9th May 2023. A useful Handbook with step by step explanation for salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Learning Outcome

After the session, learners will understand and able to communicate with HDB clients on :

1. Resale Process of HDB Sellers & Buyers
2. Steps to register HDB Financial Eligibility (HFE wef May 2023)
3. CPF matters for HDB Resale Cases
4. Timeline for HDB Process (Sellers / Buyers)
5. Timeline for HDB Enhanced Contra / Bridging loan

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P203S0953] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: No funding

Course Synopsis:

Course Outline

In one of the CEA newsletters, Landlord-Tenant disputes are the most common forms of disputes. In such cases, both parties may try to look for a 3rd party to mediate – often clients will turn to the property agents who handled the rental transactions. Real estate salespersons will understand the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :
1. Understand Deposit matters
2. Assess & Differentiate liability of repairs
3. Discuss possible solutions & advice the tenant and/or a landlord in tenancy disputes
4. Handover for Rent Proposed Documentation
5. Managing Early Termination of Tenancy
6. Steps of Approach to handle such situations

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P203S0953] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: No funding

Course Synopsis:

Course Outline

In one of the CEA newsletters, Landlord-Tenant disputes are the most common forms of disputes. In such cases, both parties may try to look for a 3rd party to mediate – often clients will turn to the property agents who handled the rental transactions. Real estate salespersons will understand the possible steps from various case studies as general guidelines in resolving such disputes. With more than 25 years of experience, Ivy Eyu, a veteran in residential tenancy transactions, would be sharing using real life case studies.

Learning Outcome

At the end of the course, participants / learners will be able to :
1. Understand Deposit matters
2. Assess & Differentiate liability of repairs
3. Discuss possible solutions & advice the tenant and/or a landlord in tenancy disputes
4. Handover for Rent Proposed Documentation
5. Managing Early Termination of Tenancy
6. Steps of Approach to handle such situations

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Outline

Increase salespersons’ level of knowledge in handling HDB flats and HDB living quarters on subletting and tenancy matters. Understand the general HDB subletting conditions and procedures for HDB subletting approval. Get to know CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing tenancy case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –

1. Eligibility procedures and relevant documents required in leasing process of HDB flats.
2. Case studies relating to leasing transactions, Possible solution to assist HDB clients.
3. Identify possible pitfalls and avoid making errors.
4. Understand CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

Course Outline

Increase salespersons’ level of knowledge in handling HDB flats and HDB living quarters on subletting and tenancy matters. Understand the general HDB subletting conditions and procedures for HDB subletting approval. Get to know CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing tenancy case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –

1. Eligibility procedures and relevant documents required in leasing process of HDB flats.
2. Case studies relating to leasing transactions, Possible solution to assist HDB clients.
3. Identify possible pitfalls and avoid making errors.
4. Understand CEA Circulars update March 2021 on Leasing Transactions and Cases involving rental of HDB flats.

About the Trainer

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Fundamental Knowledge in HDB Financial Planning

Generic Category: Decision Making (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: -

After the session, learners will understand and able to communicate with HDB clients on: -

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

An in-depth session that makes complex HDB policies, financial and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing HDB financial planning using real life HDB Resale as case studies. This Generic CPD is the fundamental start with step by step in preparing salespersons to serve clients for selling & buying of HDB flats.

1) Resale Process of HDB Sellers & Buyers (wef 9^th May 2023)

2) Calculations for HDB Sale & Purchase

3) CPF matters for HDB Resale Cases

4) Case Studies for various scenarios

5) Timeline when handling HDB cases for Normal / Contra / Bridging loan

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee's Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Fundamental Knowledge in HDB Financial Planning

Generic Category: Decision Making (2  CPD credits awarded, subject to KEO's approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes: -

After the session, learners will understand and able to communicate with HDB clients on: -

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

An in-depth session that makes complex HDB policies, financial and procedures simple to master. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing HDB financial planning using real life HDB Resale as case studies. This Generic CPD is the fundamental start with step by step in preparing salespersons to serve clients for selling & buying of HDB flats.

1) Resale Process of HDB Sellers & Buyers (wef 9^th May 2023)

2) Calculations for HDB Sale & Purchase

3) CPF matters for HDB Resale Cases

4) Case Studies for various scenarios

5) Timeline when handling HDB cases for Normal / Contra / Bridging loan

ABOUT THE TRAINER

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee's Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Know the Inside-Out of HDB Transactions

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes

After the session, learners will understand and able to communicate with HDB clients on: –

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

This Generic CPD aims to equip salespersons with the must-knows and how to avoid pitfalls when assisting clients with HDB resale case submission through HDB New portal – MY FLAT DASHBOARD wef 9^th May 2023. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies. This enables the learners to understand the basic rules and regulations of HDB. For salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Trainer Profile

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Know the Inside-Out of HDB Transactions

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes

After the session, learners will understand and able to communicate with HDB clients on: –

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

This Generic CPD aims to equip salespersons with the must-knows and how to avoid pitfalls when assisting clients with HDB resale case submission through HDB New portal – MY FLAT DASHBOARD wef 9^th May 2023. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies. This enables the learners to understand the basic rules and regulations of HDB. For salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Trainer Profile

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: UTAP Funding

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Get Customers To Buy-In on Your Ideas and Recommendations

Generic Category: Customer Orientation (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: UTAP Funding

Learning Outcomes: –

At the end of the CPD, learners will be able to:

• Practice influencing techniques, strategies and styles to achieve desired outcomes
• Develop new influence behaviors to get people to buy in to their ideas, initiatives and recommendations
• Create a personal plan to enhance influencing skills

Course Synopsis

1. A technical approach to building trust
2. Self Development Plans

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing, and consulting roles. She had led various residential project launches in Singapore and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia, and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends the majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies, and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering, and Audemars Piguet.

Course Duration: 3.0 hours

Course Synopsis:

• When Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD) and Seller Stamp Duty (SSD) are payable
• Common cases for exemptions or refund
• Regulatory framework for buying and selling taxes (including latest updates)
• ABSD for Trust and scenario where it is refundable
• The basis of taxation and how it is calculated
• Case studies for learners to practice calculation and to correctly advice their customers

Course Objective(s):

At the end of the CPD, learners will be able to:
• Learn the latest BSD, ABSD and SSD frameworks
• Apply the right tax rates when conducting financial estimation
• Understand how taxation affects purchasers' decisions

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Duration: 3.0 hours

Course Synopsis:

• When Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD) and Seller Stamp Duty (SSD) are payable
• Common cases for exemptions or refund
• Regulatory framework for buying and selling taxes (including latest updates)
• ABSD for Trust and scenario where it is refundable
• The basis of taxation and how it is calculated
• Case studies for learners to practice calculation and to correctly advice their customers

Course Objective(s):

At the end of the CPD, learners will be able to:
• Learn the latest BSD, ABSD and SSD frameworks
• Apply the right tax rates when conducting financial estimation
• Understand how taxation affects purchasers' decisions

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Duration: 3.0 hours

Course Synopsis:

• When Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD) and Seller Stamp Duty (SSD) are payable
• Common cases for exemptions or refund
• Regulatory framework for buying and selling taxes (including latest updates)
• ABSD for Trust and scenario where it is refundable
• The basis of taxation and how it is calculated
• Case studies for learners to practice calculation and to correctly advice their customers

Course Objective(s):

At the end of the CPD, learners will be able to:
• Learn the latest BSD, ABSD and SSD frameworks
• Apply the right tax rates when conducting financial estimation
• Understand how taxation affects purchasers' decisions

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Generic Category: Creative Thinking (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3.0 hours

Course Synopsis:

Learning Outcomes: -

At the end of the CPD, learners will be able to: -

– Have an overview of all marketing tools and methods

– Evaluate the pros and cons of the different marketing tools

– Reach their desired target audience by using the right tools

– Plan and implement an integrated marketing strategy

ABOUT THE TRAINER

Cheryl Sum

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

Course Synopsis

Learn the essentials of strata living, including the complexities and common issues associated with it. Enhance your real estate expertise to better protect your clients’ rights and interests. This course covers an introduction to strata properties, common problems faced by residents, and effective strategies for resolution, helping you build professionalism and trust in your practice.

This course equips registered real estate salespersons with crucial knowledge about strata properties, a prevalent housing type in Singapore. By understanding and resolving common issues, agents can provide superior service, ensuring client satisfaction and safeguarding purchaser interests. This aligns with the professional competency standards required for maintaining a high level of expertise and trust in the industry.

Course Objective(s):

– Understand the concepts and complexity of strata living

– Broaden real estate knowledge to increase professionalism and trust

– Protect the rights and interest of their purchasers

About Trainer

Cheryl has 14 years of experience in the real estate market in Singapore, mainly in sales, marketing and consulting roles. She had led various residential project launches in Singapore, and had worked in teams to spearhead key markets like China and Malaysia. Throughout these years, she has worked with various Property Developers and Business Leaders in Singapore, Vietnam, Thailand, Malaysia and New Zealand.

Cheryl was appointed a Business Coach for a startup incubator program endorsed by the Vietnam Chamber of Commerce and Industry (VCCI) held in Ho Chi Minh City throughout 2017 and was a Keynote Speaker for a Real Estate Convention held in Thailand in 2022.

Currently, Cheryl spends majority of her time coaching real estate salespersons and corporate executives. Cheryl also runs her own training and consultancy business where she has undertaken multiple consultancy projects in identifying organizational development needs, implementing market strategies and have been consistently working with various partners to create and list e-learning courses. Some of her major clients include the Association of Strata Managers, Marketing Institute of Singapore, Selangor Dredging Berhad, CapitaLand, ST Engineering and Audemars Piguet.

[P201S0937] A Complete Guide in Closing Unusual HDB Cases (CUHC)

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Funding: Nil

Course Synopsis:

Course Outline

Increase salesperson level of confidence in handling unusual cases in HDB flat transactions, the types of documentation and procedures used. Situations such as Divorce, Bankruptcy, Change in Citizenship, Death of Ownership, Presumption of Death etc. Steps of approach in assisting HDB clients who are in such situations. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies.

Learning Outcome

At the end of the course, participants / learners will be able to : –
1. Discover different types of uncommon scenarios in HDB flat transactions
2. Illustrate necessary documentation and procedures when dealing with these cases
3. Examine a Step-by-Step approach in handling these transactions
4. Develop confidence and competencies in managing unusual scenarios

Trainer Profile

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Know the Inside-Out of HDB Transactions

Generic Category: Problem Solving (2  CPD credits awarded, subject to KEO’s approval)

Course Duration: 3 hours

Funding available: Nil

Learning Outcomes

After the session, learners will understand and able to communicate with HDB clients on: –

• Qualifying Sellers and Buyers (wef 9^th May 2023)
• Pitfalls to avoid in HDB Resale submission
• Understand CPF matters that may affect the HDB Resale Market
• Handling HDB cases using Contra, or situations in Divorce and Death of Ownership

Course Synopsis

This Generic CPD aims to equip salespersons with the must-knows and how to avoid pitfalls when assisting clients with HDB resale case submission through HDB New portal – MY FLAT DASHBOARD wef 9^th May 2023. With more than 25 years of experience, Ivy Eyu, a veteran in HDB transactions, would be sharing using real life HDB Resale as case studies. This enables the learners to understand the basic rules and regulations of HDB. For salespersons to advice and guide HDB Sellers and Buyers to have a seamless transaction processes and timeline planning.

Trainer Profile

Ivy Eyu

Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.

In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.

In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.

Seminar Details

SingCapital and SEAA are collaborating to host a Real Estate Leaders Forum, addressing critical issues impacting the industry. The event will feature two key discussions:

1. Impact of Interest Rates on Property Investments: Alfred will present insights into the effects of interest rate fluctuations on property investments. This segment aims to provide attendees with a comprehensive understanding of how interest rate changes can influence investment decisions and market dynamics.  He will also present on Singapore's appeal to international investors amidst global economic shifts and evolving market dynamics.

2. Standardizing Co-Broking Arrangements: A panel discussion, consisting of the President of SEAA, Ms Sharon Lin, legal expert, and Alfred Chia, will delve into the necessity of standardizing co-broking arrangements. The panel will explore common challenges faced by salespersons, the advantages of establishing Memorandums of Understanding (MOUs), legal implications of non-compliance with MOUs, past disciplinary cases related to co-broking issued by CEA, and the importance of professional indemnity insurance coverage.

Course Overview

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Course Modules