WSQ Higher Certificate in Healthcare (Community Care) - KWSH

PROGRAMME
Created By Nicholas Lim
Certification of completion

Description

This programme is brought to you by Kwong Wai Shiu Hospital to enable staff from the Community Care sector planning to become a competent Community Care Associate (CCA). The CCA will contribute to multi-disciplinary teams while continuing to deliver personal care. They will work alongside Nurses and Allied Health Professionals in delivering seamless and holistic care in Community Care settings. The programme seeks to further professionalise the Community Care sector and provide a clear progression pathway for existing care professionals who are looking to upskill themselves and guide prospective learners looking forward to a career in this sector. This programme will provide a comprehensive overview of skills and expertise one can expect as they journey towards becoming a Community Care professional. These will include domains such as Clinical Care, Care Coordination, Psychosocial and Therapy elements.

The course comprises of 2 main components:

a. Classroom sessions (Modules)

  1. Infection Prevention and Control in Nursing Practice
  2. Professional, Legal and Ethical Healthcare Practice
  3. Effective Communication in Nursing
  4. Support Service to Seniors
  5. Care Assistance
  6. Mobility and Ambulation Assistance in Nursing
  7. Intervention Implementation
  8. Patient Care Delivery in Nursing
  9. Feeding Management in Community Care
  10. Wound Management in Nursing
  11. Emergency Response and Crisis Management
  12. Medication Management in Nursing
  13. Patient Empowerment on Self-Care

b. On-the-job Training (OJT) On-the-Job Training (OJT) involves practical, hands-on learning experiences. The OJT Competency Logbook is a key document used during this training.
• The logbook contains competency checklists and is provided to learners.
• Once learners complete the tasks and receive their preceptor’s endorsement, the logbook should be submitted to the Training Providers. • Submission should occur no later than the last day of the CCA training programme.

Award
A WSQ Higher Certificate in Healthcare (Community Care) awarded by SkillsFuture Singapore (SSG)

Entry Criteria
A. Education: Obtained at least a C6 pass at GCE ’N’ level in any 1 subject
B. Language: WPLN 4 (Reading, Listening, Speaking) AND WPLN 3 (Writing)

Target Learners
The Community Care worker who assists in the provision of healthcare (nursing or therapy) services in the following care settings: • Nursing Homes
• Senior Care Centres
• Active Aging Centres
• Day Rehabilitation Centres

Training Methodology
The course comprises of the following components:
a. Classroom session
b. On-the-Job Training
c. Competency Assessment

Additional Information
Please click on 'express your interest' to learn.
A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.
Prevailing course fee subsidy at 90% for Singapore Citizens / Permanent Residents and 45% for Work Pass Holders working in eligible community care organisations.
For any inquiries, please contact Janale at 64221220 or email us at janale_lim@kwsh.org.sg.

Programme Run

Content

WSQ Modules
Core
Min 0.00 credits required
1
Course (Blended)
Feeding Management in Community Care (Classroom & Asynchronous)
1. In LU1, learners will be introduced to the Types of Diets, including normal, therapeutic diets, and texture-modified diets. This segment introduces learners to the different dietary needs and provides context for supporting clients with specific nutritional needs in the subsequent units. 2. In LU2, learners progress to learning about a common condition in swallowing, Dysphagia. Dysphagia represents a critical feeding challenge. By learning about it immediately after different diets, learners can now relate how dysphagia impacts dietary needs. Introducing the signs and complication of Dysphagia helps learners recognise instances where the necessity for oral and tube feeding may be required. 3. In LU3, learners will be trained practically in proper Feeding Procedures for oral and tube feeding. By this stage, learners have a comprehensive understanding of diet types and dysphagia. They are now prepared to apply this knowledge in practical feeding procedures, ensuring compliance with standards to avoid any complications.
2
Course (Face to Face)
Infection Prevention and Control in Nursing Practice
1. Understand the fundamentals of infection control such as medical terminologies so that can better understand other healthcare professional. Knowing when and how to perform hand hygiene enables them to protect themselves as well as their patients 2. Understand what is standard and transmission-based precaution and how to follow the precaution such as choosing and wearing Personal Protection Equipment (PPE) according to patient’s condition 3. Identify and manage general and biohazard waste in accordance with standard and transmission-based precaution 4. Understand disinfection and sterilization methods in accordance to nature of equipment and the intended use to prevent transmission of diseases. 5. Reinforce appropriate infection control practices to patients and caregivers
3
Course (Face to Face)
Intervention Implementation
1. Understanding the biopsychosocial model 2. Building effective communication skills for care plans 3. Recognizing and respond to client reactions 4. Implementing care plans with suitable interventions, activities and resources
4
Course (Face to Face)
Medication Management in Nursing
1. Demonstrate competence in assisting with the administration of oral and topical medications, ensuring accurate dosage delivery and adherence to safety protocols. 2. Identify common drug allergy reactions, enabling prompt recognition and appropriate management to enhance patient safety and minimize adverse outcomes. 3. Adhere to proper protocols for medical storage and disposal, ensuring medication potency, preventing contamination and ensuring environmental safety.
5
Course (Face to Face)
Mobility and Ambulation in Nursing
1. Understand and monitor factors affecting mobility and ambulation so as to provide levels of assistance necessary for safe mobility and ambulation of patients. 2. Understand the safety and health procedures so as to apply the strategies and precautionary measures to prevent falls. 3. Understand the procedures and techniques of safe lifting, transferring and positioning of patients so as to perform safe lifting, transferring and positioning of stable patients in accordance with identified techniques and organisational policies. 4. Understand the concepts of safe mobility and ambulation so as to coordinate patients’ use of devices and ensure functioning of equipment to enable safe mobility and ambulation for patients.
6
Course (Face to Face)
Patient Care Delivery in Nursing
1. Acknowledge the importance of understanding patients’ ability and mental condition, so as to deliver satisfactory person-centred care to patients. 2. Gain a good grasp of healthcare procedures, which are critical to perform care work well. 3. Be able to provide strong support in patients’ activities of daily living, which is critical in patients’ recovery journey. 4. Be able to provide strong support in clinical procedures, which is critical in patients’ recovery journey. 5. Be familiar with organisation’s SOPs and assist patients with efficiency.
7
Course (Face to Face)
Patient Empowerment on Self-care
1. Understand the importance of patient-centred practice and its impact on patient advocacy 2. Identify communication barriers and apply effective communication skills when building rapport and trust with patients and caregivers 3. Identify the areas of difficulties which patients have in performing activities of daily living with activity analysis and explain the level of assistance required to support patients in performing self-care activities more independently 4. Address the area of difficulty in performing self-care by guiding patients and caregivers the correct techniques in self-care and the use of medical devices, and provide reinforcements for improvement where necessary 5. Identify the appropriate communication styles and provide information to stakeholders on patients’ progress in the self-care management plans accordingly
Non-WSQ Modules
Core
Min 0.00 credits required
1
Course (Face to Face)
Care Assistance (Basic) - KWSH
In the realm of healthcare, healthcare workers are expected to acknowledge and value the client as an individual when providing care assistance. To set the foundation for respectful interactions, the module begins with a discussion on the appropriate actions to protect client’s privacy and dignity. This foundational topic serves as a guideline in all aspects of care assistance. Next, the module will progress from conceptual understanding to practical skills. In providing care assistance, learners will engage with clients facing chronic or acute health conditions. Learners should be adept at identifying common health conditions and understanding the guidelines for assisting clients with various health conditions. It is equally important for learners to acquire the knowledge of recognising abnormalities and potential risks in client conditions and reporting promptly to supervisors. Chronic health conditions can potentially lead to functional impairments, and hence the next objective is to prepare learners to assist clients with activities of daily living (ADLs). This involves the preparation needed before the session, for example, preparing the tools and communicating with clients. Subsequently, learners are to practise carrying out ADLs in accordance with established organisational procedures and accurately report the completed session. The final part of the module addresses the standard operation procedures (SOPs) for emergencies. Emergencies can happen unexpectedly in any care assistance setting. Following the SOPs ensures that learners can remain calm and respond effectively to emergencies, minimising potential harm and ensuring the safety of clients.
2
Course (Face to Face)
Effective Communication in Nursing (Basic) - KWSH
Firstly, the learners must understand the principles of effective communication and listening skills. This is the basis for successful interpersonal interactions in professional sphere. The ability to communicate effectively ensures that messages are accurately conveyed, reducing the risk of misunderstandings and conflicts. Active listening, an integral component enhances comprehension and empathy, facilitating meaningful exchanges. The ability to learn the effectiveness of communication and adapt accordingly demonstrates adaptability and responsiveness. Mastering these communication and listening skills equips learners with essential tools for effective collaboration, conflict resolution and overall success as an assistant care provider. Secondly, understanding the types of barriers in communication and the related escalation process is paramount for learners as it directly impacts the quality and effectiveness of healthcare provision. The knowledge of escalation policies and procedures further equips learners with the tools to handle situations where communication breakdowns could have serious consequences. It allows them to promptly escalate issues to the relevant personnel, facilitating swift resolution and preventing potential risks to patient safety. Ultimately, mastering these aspects not only enhances the efficiency of healthcare delivery but also contributes to the overall well-being of patients by ensuring clear and effective communication within the healthcare ecosystem. Lastly, the acquisition of skills in building rapport with patients, families and healthcare teams is indispensable for learners in the healthcare domain. Establishing a strong foundation of trust is pivotal for effective communication, collaboration and the delivery of high-quality patient care. By understanding and implementing methods to build rapport, healthcare professionals create an environment that promotes open dialogue, honesty and mutual understanding. Safeguarding patient privacy, security and confidentiality in communication reflects ethical practice, fostering a sense of security and trust between healthcare providers and those they serve.
3
Course (Face to Face)
Emergency Response and Crisis Management (Basic) - KWSH
The initial focus of this module revolves around emergency response and crisis management plans, a topic that learners should acquaint themselves with. Learners need to understand the types of emergency response and crisis management plans to effectively mitigate risks, ensure swift and coordinated actions during critical situations. Proficiency in this topic empowers learners to navigate emergencies calmly, adhere to established protocols and provide timely interventions. Comprehensive knowledge in this area fosters preparedness, enabling proactive measures to prevent crises and minimize their impact on healthcare delivery. Then, the learners will be exposed to the topic of facilitating emergency response and crisis control. Understanding this topic equips the learners to coordinate emergency procedures, adhere to established protocols and provide timely interventions, ultimately enhancing patient outcomes and organizational resilience. It will enable learners to take proactive measures to prevent crises and mitigate their impact on healthcare delivery. The focus now will shift to organisational procedures for emergency response and crisis management. Familiarity with these procedures enables learners to navigate emergencies confidently within the organizational framework, adhering to established protocols and executing timely interventions. Learners need to grasp organisational procedures for emergency response and crisis management to ensure the efficient coordination of resources, personnel and protocols during critical situations. Lastly, the learners will encounter escalation of emergency in crisis situations. Learners will know how to respond effectively to evolving challenges and ensure the safety of all involved. This topic provides the learners with the knowledge to identify warning signs, anticipate potential complications and implement appropriate interventions as situations intensify.
4
Course (Face to Face)
Professional, Legal and Ethical Healthcare Practice (Basic) - KWSH
The initial focus of this module revolves around the organization's code of ethical conduct and practices, a topic that learners should acquaint themselves with. A comprehensive understanding of ethical guidelines and organizational practices is vital for a support care staff. It establishes the foundation for cultivating an environment that prioritizes the well-being of both the support care staff and the patients. The understanding of this topic will ensure that all care-related decisions and actions align with the organization's values, fostering trust, integrity and a culture of ethical excellence. The second topic for this module would be accountability and disciplinary measures for misconduct. This topic builds upon the foundational knowledge of accountability and disciplinary measures and uphold high standards of ethical conduct within the healthcare setting. A clear understanding of this topic maintains a culture of accountability and transparency within the healthcare team. Lastly, the focus now will shift to Personal Data Protection Act for clients, caregivers and stakeholders. Understanding the Personal Data Protection Act (PDPA) is crucial for care providers as it ensures legal compliance, reinforces confidentiality, promotes data security and builds trust among clients, caregivers and stakeholders. Adhering to it prevents legal consequences and fosters a positive reputation by enhancing confidence in the healthcare setting.
5
Course (Face to Face)
Support Service to Seniors (Basic) - KWSH
First of all, the learners must acquire knowledge about ageing related health issues and emotional self-care techniques. Understanding the unique challenges that come with aging enables tailored support, while mastering emotional self-care ensures a compassionate and supportive caregiving environment for both the provider and the individuals under their care. Next, understanding the various types of senior support services is important for informed decision-making, effective collaboration among healthcare providers and tailored care to enhance the overall well-being and quality of life of older individuals. It allows the patients, caregivers and healthcare professionals to make informed decisions about the most suitable and beneficial services for elderly individuals based on their specific needs and circumstances Lastly, exploring the topic on self-care techniques is crucial for maintaining physical, emotional and mental well-being. By prioritizing self-care, it empowers learners to maintain the patients’ emotional health, crucial for effectively supporting the unique needs of elderly patients.
6
Course (Face to Face)
Wound Management in Nursing (Basic) - KWSH
Firstly, the learners must understand about Skin Integrity. This topic equips the learners with skills to accurately assess skin conditions, identify potential vulnerabilities and implement proactive interventions to prevent injuries. Early detection of skin issues can ensure optimal management strategies, ultimately improving patient outcomes and quality of life. Learning about measures to prevent pressure injuries will come next. Preventing pressure injuries helps maintain the overall health and well-being of clients. Pressure injuries can be painful and debilitating, affecting patient’s quality of life and recovery. Thirdly, the exposure to standard operating procedures for infection control is important for learners in the healthcare domain. Learners will learn to implement evidence-based practices, adhere to regulatory guidelines and mitigate the risk of healthcare-associated infections. Comprehensive understanding of this topic cultivates a culture of safety within healthcare settings, prioritizing the well-being of both patients and healthcare workers, thus elevating the standard of care delivery. Finally, learners will be introduced to the topic of wound dressings. Learners must acquire knowledge about simple wound dressings to effectively manage wounds, promote healing and prevent complications. An understanding of this subject prepares the learners with the knowledge of wound characteristics, and apply evidence-based techniques for effective wound care under the supervision of a qualified nurse.
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