By the end of the training, participants will be able to: 1. Describe at least 3 actions to be taken in response to an incident at the 3 levels (patient, staff, organisation) 2. Prioritise clinical interventions towards patient’s safety and physical stability 3. State 3 approaches to support staff related to the incident 4. Discuss escalation protocol and organisational reporting structure 5. State at least 4 principles of incident reporting 6. Articulate reporting requirements within each component of situation, background, assessment and recommendation (SBAR) 7. Map an event flow leading to incident 8. Apply 5 whys methodology in incident investigation 9. Formulate relevant action plan based on RCA 10. Describe actions and attitudes post-incident that staff should and should not take to promote good organisational culture towards safety (dos and don’ts) 11. Discuss staff management guidelines related to the incident and actions to be taken using principles in Just Culture