Course Description The Improvement Toolkit – Basic course introduces participants to fundamental concepts of quality in healthcare and the science of improvement. Participants will learn to apply essential improvement tools, including 6S, Plan-Do-Study-Act (PDSA) cycles, and A3 Storyboard, to initiate and participate in improvement projects effectively. The curriculum introduces developing problem and mission statements, conducting diagnostic journeys, measuring improvements, calculating cost savings, and strategies for sustaining and spreading enhancements. By the end of the course, participants are expected to be able to participate in improvement project utilizing 6S or PDSA methodologies. Learning Outcomes: By the end of this 8 hr course, participants will be able to: Understand the principles of quality in healthcare and the science of improvement. Develop clear problem and mission statements to guide improvement initiatives. Apply the 6S methodology to organize and optimize the workplace environment. Implement PDSA cycles to test and refine improvement strategies. Understand A3 Storyboard to document and communicate improvement projects effectively. Conduct diagnostic journeys to identify root causes and areas for improvement. Understand data used to measure improvements. Understand the importance of calculating cost savings resulting from improvement efforts. Understand how to sustain and spread successful improvements across the organisation. Participate in improvement project using 6S or PDSA methodologies. Who Should Attend ?: This course is ideal for healthcare professionals seeking to build foundational skills in quality improvement and PARTICIPATE in projects to enhance patient care, improve process and service and operational efficiency. *Please note that this is 1 out of 3 modules leading up to the QAC Supervisor Certificate of Accomplishment

Course Description This course provides participants with comprehensive knowledge and practical skills in the reporting an incident and managing adverse events across both clinical and non-clinical settings. The course will also cover definition of clinical incidents, learning from past incidents, incident review and management system, SAC (Severity Assessment Code) scoring, Human Factors Classification System (HFACS), RCA (Root Cause Analysis) to identify underlying causes of incidents, developing and implementing effective interventions, and monitoring their sustainability. Through practical exercises and case studies, participants will gain hands-on experience in conducting incident reviews, planning interventions, and ensuring continuous improvement in patient safety. Effective communication is crucial in managing the aftermath of adverse events in healthcare settings. This course provides participants with the principles and practices of open disclosure, including strategies for delivering difficult news to families and managing their expectations. It also addresses supporting staff who may be considered "second victims" by applying the Just Culture approach during the review process. Key topics include defining incidents and communication, understanding roles and responsibilities, selecting appropriate communication channels, and utilizing communication templates. Through practical exercises and case studies, participants will develop the skills necessary to navigate complex conversations and foster a culture of transparency and support. Learning Outcomes By the end of this 8 hour course, participants will be able to: Understand principles of clinical audit and its unique purposes and scopes. Design and conduct clinical audits to evaluate compliance with clinical care standards. Analyse audit data to identify areas for improvement in clinical practice. Develop and implement action plans based on audit findings to enhance patient safety and care quality. Monitor and evaluate the effectiveness of interventions resulting from audit processes. Foster a culture of continuous improvement through regular auditing and feedback mechanisms. Collection, management and sharing clinical data Setting performance targets and thresholds and understanding data trending. Who should Attend ? This course is ideal for healthcare professionals actively involved in leading and managing clinical quality management and patient safety, aiming to enhance their competencies in conducting and utilizing audits and data to drive improvements in healthcare delivery. *Please note that this is 1 out of 3 modules leading up to the QAC Supervisor Certificate of Accomplishment

Course Description This course provides healthcare professionals with a comprehensive understanding of Quality Assurance processes and methodologies and managing clinical data. Participants will learn to design, implement, and evaluate clinical audits to enhance patient safety and care quality. The curriculum covers the principles of audits, skills to plan and conduct effective audits and how to ensure compliance to standards of care, analyse audit data and findings, and implement improvements. It will also cover frequency and sample size of audits, types of audits, audit data entry methodology, monitoring and data trending & analysis, management of audit data, sharing the results, and learning and improving from it. The course will also teach participants on how to collect, manage and interpret clinical data and how to plan for improvements based on data trending. Learning Outcomes: By the end of this 8 hr course, participants will be able to: Understand principles of clinical audit and its unique purposes and scopes. Design and conduct clinical audits to evaluate compliance with clinical care standards. Analyse audit data to identify areas for improvement in clinical practice. Develop and implement action plans based on audit findings to enhance patient safety and care quality. Monitor and evaluate the effectiveness of interventions resulting from audit processes. Foster a culture of continuous improvement through regular auditing and feedback mechanisms. Collection, management and sharing clinical data Setting performance targets and thresholds and understanding data trending. Who Should Attend ? This course is ideal for healthcare professionals actively involved in leading and managing clinical quality management and patient safety, aiming to enhance their competencies in conducting and utilizing audits and data to drive improvements in healthcare delivery. *Please note that this is 1 out of 3 modules leading up to the QAC Supervisor Certificate of Accomplishment