Date/Time: 6 August 2026, 9.30am to 1.30pm via Zoom
4 Training Hours (Professional Competency) awarded
Eligible for UTAP funding (for NTUC Union members)
Course Fee
SIEA Member: $90.00
Non-Member: $120.00
Note: For SIEA members, please login to your account to enjoy member rate. UserID is your CEA registration number
[CRS-260050] A Guide in Resolving Predicament Situations Faced in Residential Tenancy (RSRT)
CPD Category: Professional Competencies under Structured Learning (4 training hours awarded)
Course Duration: 4.0 hours
Funding: Eligible for UTAP funding (for NTUC Union members)
Course Synopsis:
This course provides real estate salespersons with essential knowledge and practical strategies to navigate challenging situations in residential tenancy. Referencing the Council for Estate Agencies (CEA) Circular Newsletter Issue Jan 2017, participants will learn about due diligence and responsibilities when representing landlords and tenants.
The course covers key topics such as deposit matters, assessing and differentiating repair liabilities, proposing solutions for tenancy disputes, and providing sound advice to clients.
Participants will also explore best practices for effective tenancy handovers through proper documentation and gain insights into managing early lease terminations.
With tenancy issues being a common aspect of real estate work,this course ensures salespersons are well-equipped to handle complex scenarios professionally and compliantly.
Learning Outcome
At the end of the course, participants will be able to: –
- Understand Deposit matters.
- Assess and Differentiate liability of repairs.
- Discuss possible solutions and advice to tenant / landlord in tenancy disputes.
- Handover for Rent Proposed Documentation.
- Managing Early Termination in Tenancy.
- Steps of Approach to handle such situations.
- MOM FWTES
About the Trainer
Ivy has been a seasoned and well-known real estate agent since 1996. An accomplished, dynamic, and client-driven professional, Ivy consistently goes the extra mile for her clients. Her extensive experience spans residential properties, with a particular expertise in handling unique HDB cases involving divorce, bankruptcy, and the death of ownership scenarios. Ivy’s exceptional ability to analyze and provide tailored real estate solutions has earned her the respect of both her clients and fellow agents.
In addition to her role as a full-time real estate consultant, Ivy has served as a company trainer since 2013. Her interactive case studies offer enriching learning experiences for all participants. Ivy is an ACTA-certified trainer and the developer of various CPD programs for OrangeTee & Tie Pte Ltd. She has been recognized as OrangeTee’s Outstanding Trainer for consecutive years since 2013.
In 2017, Ivy completed a Diploma in Adult and Continuing Education (DACE), focusing on developing adult learning programs for real estate agents in CPD programs. Furthering her expertise, she pursued estate planning studies, earning her AEPP certification in 2020. Ivy’s dedication and commitment to excellence were acknowledged with her recent promotion to OrangeTee Principal Trainer in 2022.