The purpose of this TSC Unit is to enable Auxiliary Police Officers, Auxiliary Police Officers (Enhancement) and Protection Officers to acquire the fundamental knowledge and be equipped with application skills in customer service while performing security duties at various deployment areas. This course will be conducted over period of 9 hours and 1.5 hours of Summative Assessment by AETOS Assessment Unit.
This course is designed to enhance knowledge and abilities of AETOS Officers on applying customer service skills while performing security duties. It consits of the Knowledge such as qualities and characteristics of a service professional. Importance of going the extra mile for service to oneself and the organization. The Abilities such as recognize the diverse range of customers and their needs and expectations. Demonstrate the qualities and characteristics of a service professional when delivering go the extra mile service to exceed customer's expectations.
For skillsfuture course, you are required to achieve at least 75% attendance and attained competent for the assessment to be awarded an e-Statement Of Attainment by SkillsFuture Singapore (SSG) available for download in your Skills Passport. This course is eligible for SSG funding. You may access link here for more information on SkillsFuture Singapore (SSG) Course Fee Funding.
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