Course Duration

• Classroom: 16 hrs
• Assessment: 2 hrs

Course Objectives

On completion of this course, learner will have the knowledge and application skills in managing person or scene of disorderly conduct and threatening behavior and be able to apply them to the workplace. This includes:

• Prepare for work activities
• Deter threatening behavior through visible security presence
• Deal with disorderly / threatening behavior

Course Content

The training duration for this course is 18 hours. It consists of the following Knowledge and Abilities:

• Obtain necessary assignment details and clarify with appropriate persons
• Recognise and identify disorderly and unacceptable behaviors throughout assignments
• Recognise and identify areas that may be susceptible to disorderly and unacceptable behaviors throughout assignments
• Carry out appropriate actions during situations according to organisational procedures
• Manage and refuse entries when appropriately
• Apply appropriate regulations during refusal of entry of banned characters
• Communicate and inform appropriate authorities during situations
• Organisational procedures for managing disorderly and threatening behaviours and unauthorised entries
• Relevant legal and law institutional knowledge
• Types of appropriate equipment
• Site layouts and locations of assignment
• Types of disorderly and unacceptable behaviours
• Techniques in dealing with adverse situations
• Importance of recognising disorderly and unacceptable behaviours
• Types of verbal and nonverbal language in dealing with adverse behaviours
• Reporting requirements

Minimum Entry Requirement

Qualification

• The minimum entry educational qualification for Auxiliary Police Officers and APO (Enforcement) below the rank of Auxiliary Police Inspector shall be 3 GCE ‘N” Level credits, 3 SPM Credits, NITEC or their equivalent.
• The minimum entry educational qualification for Security Officer shall be 3 GCE ‘N” Level credits, 3 SPM Credits, NITEC or their equivalent and have completed the Basic Licensing Unit.

Nationality

Singapore Citizens, Malaysian Citizens who are Singapore Permanent Residents or Malaysian holders of Work Permits or Employment Passes.

Physical and Medical Requirement

• Certified by a medical doctor to be physically fit for work
• Not be colour-blind or hearing impaired

Entry Requirements

• Be able to read, write and speak English at WPL Level 4
• Be able to manipulate numbers at WPN Level 4
• Be able to act in a professional manner

Course Fee

• SGD 330.84 before GST

For skillsfuture course, you are required to achieve at least 75% attendance and attained competent for the assessment to be awarded an e-Statement Of Attainment by SkillsFuture Singapore (SSG) available for download in your Skills Passport. This course is eligible for SSG funding. You may access link here for more information on SkillsFuture Singapore (SSG) Course Fee Funding.

Click here to email for course enquiry or call 67739305.