Course Objectives

This 2-day programme equips new supervisors with practical leadership skills to enable them to identify and manage challenges in their new leadership roles. Learn how to align the team on a common shared purpose and develop trust for productive teamwork.

Course Outline

Module 1: Stepping into a Leader Role

• Establish credibility and role clarity
• Adopt a new mindset and competencies
• Balancing technical, business & people roles

Module 2: Generous listening / Conflict Management

• Balancing advocacy and inquiry
• Practicing Generous Listening skills
• Achieving win-win conflict management

Module 3: Setting and Monitoring Goals

• Ensure alignment with Next Level Goals
• Encourage ownership
• Engaging direct report on their work progress

Module 4: Delegate Work

• Delegate with accountability
• Planning and delegating deliberately

Module 5: Giving Feedback

• Giving feedback using the BOFF Method - Developmental / Positive
• Giving recognition
• Managing performance issues

Module 6: Building Your Network

• Influence without authority
• Creating a personal networking plan

Who Should Attend:

Allied Health Professional, Enrolled Nurse, Registered Nurse, Advanced Practice Nurse, Corporate Services Staff

Competency Mapping (CCSSF)

Improve Team Effectiveness

Additional Information:

• Please click on "Express your Interest" to learn.
• For course enquiries, please contact Syahiidah directly at syahiidah.sahfiee@hmimedical.com