COURSE DESCRIPTION / AIMS

At the end of this course, participants will be able to:

1. Understand the major geriatric conditions
2. Understand the national health and age care initiatives
3. Understand the age care landscape in Singapore
4. Understand the archetypes of elders in the community
5. Understand the key components and processes of geriatric case management
6. Understand the screening and assessment tools required for older clients
7. Understand the need and how to of developing outcome-based care plans
8. Apply the necessary skills involved in case managing clients especially those with multiple needs (through applying the framework and approaches of case management to the analysis of real-world case studies)
9. Work collaboratively within a multidisciplinary team to meet the needs of clients and their caregivers
10. Understand the ethical issues surrounding case management of the geriatric population

COURSE OBJECTIVES / OUTLINE

1. Understand the major health, functions and cognitive conditions of the geriatric population
2. Understanding the What and Why of Case Management
3. Understanding of the target population for case management
   • Clientele in need of CM
   • Risk assessment tools
4. Roles and Functions of Case Managers
   • Key roles and functions - with emphasis on community case management (i.e., as opposed to acute or institutional case management)
   • Case managers’ networks
5. Setting the Context – Introduction to the National Population Health, Healthier SG and Age Well SG Initiatives
6. Understanding of the age care Landscape
7. Understanding the Archetypes of Older Persons in the Community
   • Analysis of needs of case studies based on archetypes and matching with appropriate services
8. Case Management Processes
   1. Case identification – Finding and screening
      • Review of agencies’ current practise
      • Understanding and applications of screening tools
   2. Admission and assessment
      • Review of agencies’ current practise
      • Understanding and applications of assessment tools
   3. Care plan development – focus on outcome-based care plans
      • Review of agencies’ current practise
      • Understanding the difference between outcomes and interventions
      • Development of outcome-based care plans for clients
      • Understanding outcome measurements
   4. Implementation of care plan
      • Review of agencies’ current practise
   5. Monitor, evaluate and advocate
      • Review of agencies’ current practise
      • Understanding the how-to of monitoring and evaluation
9. Application of case management approaches and tools learnt with the use of real-world case studies
10. Ethical Issues in Case Management

TRAINING METHODOLOGY

1. Interactive lecture
2. Individual Exercises and Reflections
3. Individual Assignment
4. Workshop Discussions
5. Groupwork
6. Skills practice (both individually and in groups)
7. Case analysis and discussion

Feedbacks received from previous classes:

What did you like most about the course?

• Pace of training was good.
• Interactive group discussions and class interactions to share about learning experiences and exchange of knowledge from various professions /agencies.

Please provide 1 specific action you personally will take at work to apply what you have learnt from this programme.

• The flow and structure of overseeing cases.
• Effective way to do case management and look into client's needs holistically.

What do you consider to be the major barriers to applying your new knowledge?

• Getting other teams to come together to discuss on clients case
• Service limitations

Who should attend
Staff who manage the needs of elderly in the community and their managers - case managers nurses, AHP, programme managers and coordinators.

Additional Information
Please click on 'express your interest' to learn.
A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.
Prevailing course fee subsidy at 90% for Singapore Citizens / Permanent Residents and 45% for Work Pass Holders working in eligible community care organisations.
For any inquiries, please contact Sandy/Ashley at 64221300 or email us at cti@kwsh.org.sg.