This course is designed for eldercare frontline staff working in the Intermediate and Long-Term Care (ILTC) sector. Establishing strong relationships and providing emotional support are essential components of quality care for older adults. To deliver person-centred and compassionate care, eldercare staff need to be equipped with fundamental counselling skills that enable them to recognise and address the emotional needs of the seniors they serve.

COURSE OBJECTIVE

• Describe factors for successful ageing
• Understand ageing process and emotional needs of older persons
• Apply engaging skills including physical attending skills and active listening skills
• Apply empathy in communicating with older persons to provide emotional support
• Apply skills on clarifying and asking questions
• Apply skills on appreciation and affirmation

TRAINING METHODOLOGY
Lecture, class or group discussion, case study

COURSE OUTLINE (2 days)

• Day 1:
  • Describe factors for successful ageing
  • Understand ageing process and emotional needs of older persons
  • Apply engaging skills including physical attending skills and active listening skills
• Day 2:
  • Apply empathy in communicating with older persons to provide emotional support
  • Apply skills on clarifying and asking questions
  • Apply skills on appreciation and affirmation

WHO SHOULD ATTEND
Health attendance, nursing aides, therapy aides, community health workers, enrolled nurse, registered nurse, psychosocial staff

TRAINERS’ PROFILE

For more information, please email us at hmta@tsaofoundation.org